Who is ERM?
ERM is a leading global sustainability consulting firm, committed for nearly 50 years to helping organizations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, providing a truly multicultural environment that fosters collaboration, professional growth, and meaningful global exposure. As a people-first organization, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients—and the planet.

Introducing our new Global Delivery Centre (GDC)
Our Global Delivery Centre (GDC) in India is a unified platform designed to deliver high-value services and solutions to ERM’s global clientele. By centralizing key business and consulting functions, we streamline operations, optimize service delivery, and enable our teams to focus on what matters most—advising clients on sustainability challenges with agility and innovation. Through the GDC, you will collaborate with international teams, leverage emerging technologies, and further enhance ERM’s commitment to excellence—amplifying our shared mission to make a lasting, positive impact.

Job Objective

ERM is seeking a highly motivated and technically capable Manager to own, maintain, and continuously enhance our proprietary Value Pricing Platform. The platform serves as a critical commercial application supporting ERM's global consulting teams in developing accurate, data-driven pricing for sustainability services.

This role sits at the intersection of Commercial Operations, Pricing, Data Management, and Technology. The successful candidate will act as the technical steward of the platform, ensuring data integrity, system performance, user adoption, and ongoing platform enhancement. The individual will work closely with Global Pricing, Finance, Commercial Operations, IT, Enterprise Architecture, Salesforce, and other business stakeholders to drive continuous improvement and maximize business value.

The ideal candidate combines strong business process understanding with hands-on experience developing and supporting solutions within the Microsoft Power Platform ecosystem.

KEY RESPONSIBILITIES

• Platform Ownership & Product Management
• Serve as the subject matter expert for ERM's Value Pricing Platform.
• Develop deep expertise in the platform's functionality, pricing logic, data structures, integrations, and user workflows.
• Manage the platform roadmap, prioritizing enhancements, bug fixes, and user requirements.
• Partner with business stakeholders to gather requirements and translate them into scalable platform solutions.
• Collaborate with IT and Enterprise Architecture teams to ensure platform stability, security, and scalability.
• Monitor platform adoption and identify opportunities to improve user experience and efficiency.
• Application Development & Continuous Improvement
• Design, develop, test, and deploy enhancements using Microsoft PowerApps, Power Automate, and related Power Platform technologies.
• Develop and maintain workflows, automation, business rules, and user interfaces that support pricing processes.
• Support platform integrations with Salesforce, Workday, BST, and other enterprise systems.
• Identify and implement automation opportunities to improve efficiency, data quality, and user experience.
• Support other commercial function to design and develop MS PowerApps.
• Maintain technical documentation, release notes, and development standards.

Data Governance & Data Management

• Establish and execute data validation processes to ensure completeness, accuracy, and consistency.
• Monitor data quality and proactively resolve data integrity issues.
• Ensure compliance with enterprise data governance and security requirements.
• User Support & Platform Operations
• Manage platform support activities through Service Engine and other support channels.
• Troubleshoot platform, data, workflow, and integration-related issues.
• Coordinate issue resolution across business, IT, and external support teams.
• Develop and maintain user guides, training materials, and knowledge base content.
• Deliver user training and support adoption initiatives across global teams.

Reporting & Analytics

• Perform data analysis and commercial deep dives to support business decision-making.

• Develop and maintain Power BI dashboards and reporting solutions.

• Generate insights on pricing trends, platform usage, data quality, and operational performance.

• Support leadership requests for commercial, pricing, and operational analysis.

QUALIFICATIONS

• Bachelor's degree in Information Systems, Computer Science, Business, Finance, Engineering, or a related field.

• 5-8 years of experience in Commercial Operations, Sales Operations, Pricing Operations, Business Systems, Data Management, or a related function.

• Demonstrated experience owning or supporting business-critical enterprise applications.

TECHNICAL REQUIREMENTS

Required

• Hands-on experience developing and supporting Microsoft PowerApps solutions.

• Strong experience with Power Automate and workflow automation.

• Experience working with Dataverse, SharePoint, SQL, and enterprise data structures.

• Strong data analysis and data management capabilities.

• Advanced Microsoft Excel skills.

• Experience developing dashboards and reports using Power BI.

• Experience supporting system integrations and enterprise applications.

Preferred

• Experience with Salesforce, Workday, BST, or similar enterprise platforms.

• Experience supporting pricing, commercial operations, sales operations, or deal desk functions.

• Familiarity with API integrations and low-code application development best practices.

• Experience working within consulting, professional services, or matrixed global organizations.

SUCCESS PROFILE

The successful candidate is equally comfortable discussing pricing processes with commercial leaders, troubleshooting system issues with IT teams, developing PowerApps enhancements, and analyzing data to drive business decisions. They are proactive, customer-focused, technically curious, and capable of balancing strategic improvements with operational execution.