Practice Manager Opportunity at The Pet Hospital of La Mesa

We believe exceptional patient care starts with an exceptional team. We're looking for a Practice Manager who is passionate about developing people, creating an outstanding client experience, and partnering with our veterinary team to drive operational excellence. If you're energized by building a positive culture, leading with purpose, and helping a thriving hospital continue to grow, we'd love to welcome you to our team.

The Practice Manager oversees the day-to-day operations of a veterinary practice, ensuring efficient and high-quality care for patients, delivering outstanding service to clients, and maintaining smooth business operations. This role involves managing the administrative, financial, and human resources functions of the practice while working closely with veterinarians and staff to maintain a positive, productive work environment. A strong focus on growth, operational excellence, and exceeding financial and operational goals are key to success in this role. 

Key Responsibilities:  

Staff Management:  

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.  

• Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.  

• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.  

• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best. 

• Acts as a champion for new initiatives by motivating the team to achieve desired goals. 

Financial Management:  

• Oversee the practice’s financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly. 

• Collaborate with key partners to set financial goals and ensure they’re achieved. 

• Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes.  

Client Relations:  

• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.  

• Monitor client reviews to address inquiries and feedback promptly and professionally.  

• Utilize tools and quality controls to maintain a high standard of patient care and client communication. 

Operations Management:  

• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance. 

• Implement and refine practice policies and procedures to improve efficiency and effectiveness.  

Marketing, Business Development, and Community Relations 

• Execute marketing strategies to attract new clients and retain current ones.  

• Oversee social media, website content, and other marketing materials.  

• Expand the hospital’s presence in the community through events, promotions, and outreach programs. 

Compliance & Regulatory Adherence:  

• Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice. 

• Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.  

• Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.  

• Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures. 

Technology & Software Management:  

• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice. 

Qualifications:  

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.  

• CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required. 

• Demonstrated experience in P&L management and financial analysis is preferred. 

Working Conditions: 

• Full-time position with the possibility of evening and/or weekend hours based on the client and patient needs of the practice. 

• Must be able to work in a fast-paced, dynamic environment. 

• Occasional lifting and physical tasks may be required. 

Salary range $65,000-$75,000

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