About the Opportunity

The primary purpose of the Planning and Support Manager of the Training Department role is to lead the planning and organization of training delivery for  the Training Department . The scope of the role includes, but is not limited to, organizing the training calendar, effectively communicating with internal and external stakeholders and leading the process of training delivery. This is a new role with an opportunity to develop improved operational processes. 

Responsibilities

Reporting to the Educational and Technical Sr. Director, the Planning and Support  Manager of the Training Department will contribute to many critical tasks in the daily operations of the department, including:

• Leading the Training Coordinator
• Managing the training schedule process
• Updating  Work Instructions and SOPs as required by regulatory compliance
• Managing training records 
• Strategic planning and collaboration with the Educational and Technical Sr. Director and the Technical Manager of the Training Department.
• Defines training methodologies, including structure, method, effectiveness and efficacy checking/monitoring
• Track Departmental KPIs and partake on its definition
• Coordinate Training Department Vacation Schedules, assuring adequate coverage for daily tasks
• Collaborate with the Technical Manager, Training Department to align in terms of training capacity vs training requirements.
• Review Training Department Work Instructions and SOPs to confirm accuracy and monitors compliance by trainers
• 6 month expectations: Completed training for essential skills for the role, including:
• Support development of an updated RASCI matrix for the department with support from the Educational and Technical Sr. Director and the Technical Manager of the Training Department
• Manage Training Schedule Process with support from  the Educational and Technical Sr. Director and the Technical Manager of the Training Department
• Organize training records that meet the format and standards of the Quality Management System with the support of the Educational and Technical Sr. Director and the QA department
• Supervise the Training Coordinator
• Oversee the daily operations of the training department as it pertains to scheduling of training with support of the Educational and Technical Sr. Director and the Technical Manager of the Training Department

• 12 month expectations: 
• Enhance training schedule, developing more efficient processes
• Support the global expansion of the Training Department 
• Independently manage the daily operations of the training planning department as it pertains to scheduling of training 
• Develop Training KPI Dashboards
• Collaborate with internal and external team members to ensure accuracy and efficiency of the training schedule. 
• Manage training records accuracy and delivery to the QMS 
• 30%: Managing Training schedule, and its improvement
• 25%: Establish the appropriate training methodologies and checks, and continuously monitor and adjust their use
• 15%: Communicate with internal and external stakeholders to align on capacity vs delivery of training
• 10%: Review and update Training Work Instructions and SOPs as needed
• 10%: KPIs related work
• 10%: People leadership

Requirements

• Active CCP – Certificado de Competências Pedagógicas (formerly CAP) is required;
• Bachelor’s degree in Educational Sciences, Human Resources Management, or a relevant Technical field;
• Experience in QMS systems is highly valued;
• 1+ years in a direct leadership or coordinator management role (demonstrated ability to manage training teams and schedules);
• 1+ years in designing, implementing, and auditing training methodologies and effectiveness frameworks.

Required Competencies

In addition to experience in leading people, this role requires expertise in enhancing operational processes. Highly organized with capability of improving operational processes to aid scalability. The candidate needs to be tech savvy with demonstrated experience using organization tools. Excellent communication and interpersonal skills are a must for this highly collaborative role. 

Soft Skills

• Leadership;
• Highly organized;
• Creative thinking;
• Mentorship;
• Analytical thinking;
• Advanced problem solving;
• Critical thinking;
• Holistic thinking;
• Communication;
• Attention to detail;
• Interpersonal Skills.

Other Requirements

Fluency in English and Portuguese.

Compensation

The base salary range for this role varies by location and is aligned to market benchmarks.

• Base Salary: 2,000-2600 euros/month

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.