We are looking for a Repairs Technician to join our Phone Line Assembly group; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

The jobholder is responsible for ensuring swap stock availability by conducting technical repair and testing of M-KOPA faulty products returned to the warehouse, including smartphones and other assorted accessories.

Key Job Functions

• Carrying out component analysis of smartphones to identify defects or failure modes.

• Carry out the initial screening and quality checks of all M-KOPA faulty devices to identify product failure reasons.

• Carry out technical repairs of all M-KOPA devices using hand tools and power tools.

• Consistently advancing technical knowledge, especially with new product entry and discovery of new fault codes.

• Testing and inspecting products after repair to identify possible problems that could lead to future product failures.

• Product refurbishment and “making new” of all repaired products before dispatch to retail outlets.

• Maintaining equipment by performing regular maintenance checks, replacing parts, or performing repairs to repair equipment such as hand tools and power tools.

• Diagnosing problems with repair equipment and making recommendations for repair or replacement.

• Ensuring accurate data capture and tracking of all repaired units, fault codes, and resolutions on time.

• Conducting periodic cycle counts and monthly stock counts.

• Adhering to set Kaizen 6S principles.

• Meeting the daily set targets of repaired products per day to ensure the required swap stock is available.

Qualifications & Experience

• A Diploma in electronics engineering.

• 1 year of professional experience in electronics engineering with relevant repair experience.

• Ability to communicate technical information regularly, both verbally and in writing.

• Well-versed in the various systems, tools, and procedures used in testing & failure analysis.

• Experience in using, or a desire to learn, the required software.

• Good attitude towards acquiring new knowledge.

• Able to work under pressure and tight deadlines.

• Self-motivated and able to work independently

• Good Interpersonal skills.

• Hands-On experience working with embedded systems

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.