People Partner - Sales Team

Team description

Latam's Sales organisation is scaling fast, growing from 104 to a projected 161 people by the end of Q4 2026, and this role exists to give that growth a dedicated, senior People voice. As the People Partner for Sales, this person will step in as the trusted advisor to commercial leaders, owning the full people cycle, from performance and engagement to retention and leadership coaching, at a moment when the business genuinely needs it. It's a rare chance to build a partnering function from the ground up in a high-growth commercial environment, shaping how a 160-person sales team performs, retains talent and develops its leaders.

What you'll do

• Advise Sales leaders on performance management, talent development, conflict resolution and organisational health, balancing business goals with people-first guidance

• Lead full People cycle processes for the Sales organisation, including performance reviews, salary calibrations and engagement surveys, independently and in line with global frameworks

• Spot attrition risks and retention patterns early, turning people data into clear insights and recommendations for senior leadership

• Coach Sales leaders of varying seniority on feedback, difficult conversations and goal-setting, building leadership capability across the commercial area

• Lead the people side of organisational change within Sales, supporting communication and helping teams adapt through transitions

• Act as the connection point between the Sales organisation and People Enablement functions such Payroll and People Ops, working across a global-local structure to keep service standards high

You'll be great for this role if...

• Experience of at least 6 years in HR business partnering, including 3 or more years operating independently as a senior People Partner in a commercial or sales-heavy environment

• A track record of managing full performance cycles, engagement programmes and complex employee relations cases without close oversight

• Strong ability to translate people data such as attrition, engagement and performance trends into insights that shape leadership decisions

• Comfort coaching leaders through performance, change and team health challenges, plus confident stakeholder management across senior commercial and global People groups

• Solid knowledge of Chilean labour law, together with intermediate to advanced English proficiency

Why you should join SumUp

• 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Santiago office. This involves an office-first setup

• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

• 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success

• 📚 A dedicated annual L&D budget that you can use to attend conferences and/or advance your career through further education

• 🏖 20 days of paid leave, plus public holidays and special leave days

• 🏥 Health and life coverage: in partnership with Zurich, we offer health insurance, including optical and dental and life insurance

• 🌴 Break4me: 1-month sabbatical after 3 years of service

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.