Position Summary

Responsible for the management of the end-to-end investigator/site payment processes including payment calculations, creation and management of purchase orders, and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services, other GCO teams and Sites.

Deliverables

Communication:

• Exemplary customer focus with awareness of the criticality of the Clinical trials Data Privacy Guidance’s.

• Proactively engage with Business Partners within Pharma/MedTech and other groups to ensure continued success and support of payment process.

• Deliver exemplary service by promptly addressing payment-related inquiries and issues, maintaining a high level of satisfaction among external stakeholders.

• Actively provide knowledge transfer and information sharing with all business partners on all aspects of the payment process.

• Escalate any concern timely and to the appropriate channels, according to the business impact.

• Support and assist the Payments Team on country/regional/global enhancement opportunities and efficiencies.

Process:

• Ensure startup activities for new studies are prepared accurately and timely as per regional/country requirements.

• Payment request is performed on time and accurately according to the agreed frequency as outlined in the CTA.

• For all payments, track communications and approvals in the appropriate systems.

• Ensure payment metrics and required actions are aligned with agreed targets/goals.

• Conduce regular interim and final reconciliations for all payments.

• Take ownership of the end-to-end payment coordination and execution activities for all studies assigned.

• Maintain audit readiness and ensure compliance for applicable requirements.

Technology:

• Support implementation/roll out of any new systems in all regions and for all internal and external stakeholders.

• Utilize data quality checks to ensure data accuracy for payments across multiple systems.

• Ensure consistent compliance for required trainings and time reporting.

• Troubleshoot and escalate, if necessary, the technical issues to the respective teams.

• Responsible for appropriate communication tools maintenance in timely manners (email distribution, responsiveness, escalations, priorities).

Education and Experience Requirements:

• Bachelor’s degree or equivalent

• Fluency in English, Polish & Dutch is required and optionally additional languages.

• Preferred 1-3 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research

• Preferred previous experience with clinical payment processing

• Excellent communication skills (both oral and written)

• Ability to work effectively in cross function teams

• Strong and proven analytical and problem resolution skills

• Working knowledge of PCs (MS Office suite at a minimum)

Decision-making and problem solving:

• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects

• Work is performed with oversight by the Analyst, Payment Lead.

• Able to work in a collaborative, virtual team environment.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.