Patient Coordinator | Outpatient | Full-time | 19336 Leitersburg Pike, Hagerstown, MD 21742

At Rankin Physical Therapy, a H2 Health company, we believe that both care and coordination are essential to patient success. As a Patient Coordinator, you will be integral in bridging patient care with administrative excellence. In this role, you will serve as the first point of contact for our patients, ensuring they receive the highest quality service from the moment they walk through our doors.

Your Role:

As a Patient Coordinator, you will be the first point of contact for patients, providing outstanding customer service and ensuring smooth clinic operations.

• Coordinate patient appointments, verify insurance, and handle referrals.
• Maintain and update patient records with accuracy and confidentiality.
• Assist with front desk operations, answering phone calls, and managing inquiries.
• Work closely with clinicians and administrative staff to enhance patient experience.
• Ensure a welcoming and organized clinic environment.

Requirements

• High school diploma or equivalent; additional education in healthcare administration is a plus

• Minimum of 1 year experience in a healthcare or medical office setting
• Knowledge of medical terminology and insurance processes
• Exceptional interpersonal and communication skills
• Familiarity with Electronic Medical Records (EMR) systems and basic computer skills.
• Ability to handle sensitive information with confidentiality
• Proficient in using office software and electronic health records (EHR) systems

Join us in making a positive impact on our patients' lives every day!

Benefits

• Competitive compensation ranging from $15.00-$16.00 per hour
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Tuition loan reimbursement
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Additional voluntary benefit options

Workplace Experience & Perks

• Monday-Friday schedule supporting work-life balance
• Collaborative and supportive team culture
• Strong administrative and clinical support
• Employee recognition programs
• Professional growth and career advancement opportunities
• Leadership development opportunities
• Stable, growing healthcare organization committed to patient-centered care

If you're ready to make a difference by delivering exceptional customer service and helping patients feel supported throughout their rehabilitation journey, we'd love to hear from you. Apply today and become part of a team that's committed to improving lives, one patient at a time.

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.