Description -

Job Description

We are looking for an experienced engineer to join our Writing Systems Team within the Pagewide Customer Assurance Organization. The main focus for this engineer will be supporting released products (inks, printheads, consumables, press platforms) through customer escalations and qualifications. In addition, this engineer will have particular focus on knowledge of press mechanical hardware systems and their interactions with TIJ technology such as paper path, printhead servicing, printbar mechanisms, and ink delivery systems .

This role will include significant customer-facing activities working together with HP services and R&D teams to enable and demonstrate a wide range of applications on HP PageWide Web Presses.

Responsibilities

• Investigate system settings and solutions to ensure customer needs are met. Master interactions between Productivity-Image Quality-Durability and Cost per print
• Independently manage qualification of changes related to inks, printheads, and other consumables with manufacturing teams through clear test planning, data collection, and communication of results
• Support customers and service teams in achieving desired print quality through press optimizations related to drying, servicing, and print features
• Document and communicate optimal settings and end-to-end configurations for each application
• Perform qualifications related to changes in ink, printhead, press HW, and press SW features
• Support Sales and Solutions Architects in product demonstrations and help responding to customer’s technical questions during the sales cycle
• Assist, including onsite visits, Services and end Customers when they encounter problems to deliver their applications with quality and productivity
• Be familiar with latest features, SW releases, and hotfixes to ensure presses are ready to deliver optimal performance
• Capture feedback and learnings from the field and GTM partners, capture and transfer to the rest of the organization

Education and Experience

• Bachelor's or Master's degree in Computer Science or Engineering fields
• > 4 years working with Digital Printing technology. Experience in Packaging and Commercial presses is preferred
• Desired experience interacting with customers
• Demonstrated Problem solving experience

Skills and Knowledge

• Strong customer focus with desire to understand and find solutions to customer needs
• Detail-oriented, desire and proven ability to use data and analytical methods to investigate/solve issues
• Ability to work across the broader organization, local and remote, including R&D and Services organizations.
• Highly motivated with technical and business challenges. Ability to understand and weigh both aspects of a situation, ultimately driving for an optimized solution.

The pay range for this role is $93,400 to $143,800 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

 * Health insurance
 * Dental insurance
 * Vision insurance
 * Long term/short term disability insurance
 * Employee assistance program
 * Flexible spending account
 * Life insurance
 * Generous time off policies, including;
 * 4-12 weeks fully paid parental leave based on tenure
 * 11 paid holidays
 * Additional flexible paid vacation and sick leave (US benefits overview
   [https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"