Job Description Summary

-Learning Expert with expertise in end-to-end Learning Program Management and LMS administration, responsible for planning, coordinating, delivering, and evaluating learning initiatives that support business objectives. Partners with stakeholders to manage learning operations, compliance, reporting, learner experience, and continuous improvement while leveraging technology and analytics to drive organizational capability development.
-To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Job Description

Position Purpose:

Learning Expert with expertise in end-to-end Learning Program Management and LMS administration, responsible for planning, coordinating, delivering, and evaluating learning initiatives that support business objectives. Partners with stakeholders to manage learning operations, compliance, reporting, learner experience, and continuous improvement while leveraging technology and analytics to drive organizational capability development.
-To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Your key responsibilities:

Your responsibilities include, but not limited to:

• Act as the primary owner of learning program operations, managing training calendars, learner enrollment, communications, instructor coordination, resource planning, budget tracking, and overall program governance.
• Lead the end-to-end lifecycle of learning programs, including planning, design, stakeholder alignment, scheduling, deployment, delivery, evaluation, and continuous improvement to ensure programs meet business and capability development objectives.
• Collaborate with content providers, facilitators, and subject matter experts to develop, curate, deploy, and maintain high-quality learning content aligned with business and learner needs.
• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level.
• What you’ll bring to the roles:
• Essential Requirements:  
• Minimum 3+years of experience with preferred qualification of MBA.

Skills Desired

Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm