Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategies to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting the achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: #Li-Onsite

This role is contributing to the Electrification business in Distribution Solution division at Nashik, India

You will be mainly accountable for:

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.

• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.

• Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.

• Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

• Drive continuous improvement initiatives across business processes to enhance order execution efficiency and operational excellence.

• Lead digitalization and automation projects to improve overall business efficiency, productivity, and process effectiveness.

Qualifications for the role (Mandatory)

• Degree in Electrical/Mechanical Engineering

• Minimum 5 to 8 years experience in Order Management, Project management, Customer Service, Sales Operations, or Supply Chain processes.

• Proficiency in Microsoft 365 tools, including Excel, Power BI, Power Automate, for data analysis, reporting, collaboration, and process automation.

• Experience using ERP systems (SAP preferred) and digital business tools.

• Strong analytical and problem-solving skills with the ability to interpret operational data and drive improvements.

• Excellent communication and stakeholder management skills.

• Ability to manage multiple priorities in a fast-paced, customer-focused environment

• Strong verbal and written communication skills in English.

Guidelines:

Please be aware:

• All fields in yellow should be populated with relevant information (based on Job description and the Kick-off form). All other text can also be modified if necessary, within the given guidelines.

• Text in bold is fixed and should not be edited or removed

• Reporting Manager section is mandatory both internally and externally, to be posted via eRec functionality

• “Your role and responsibilities” should be plain text followed by maximum 4 additional bullet points

• The “Qualifications for the role” section should include no less than five and no more than seven bullet points. These bullet points should be listed in order of importance for the success in the role

• Indicate the required language knowledge in the “Qualifications for the role” section whenever it is mandatory and/or applicable

• Information about “Licenses and visa/work permit” is optional, use this sentence wherever it is required

• In the “More about us” section you can add further legal statements/PES indications or Talent Partner contacts, for example

• Read more about the guidelines in the Guidelines doc available in the SharePoint