Job Title

Job Description

Your role:

• Serving as the primary point of contact for assigned customer accounts, delivering responsive support and ensuring a high level of customer satisfaction. Managing customer inquiries, complaints, order requests, and escalations while setting clear expectations and providing proactive communication throughout the resolution process.
• Maintaining the integrity of customer master data across SAP and related business systems to support operational accuracy and business continuity. Overseeing account updates related to hierarchies, acquisitions, mergers, closures, and data governance initiatives while supporting ongoing data quality improvements.
• Analyzing customer performance metrics, account trends, and key performance indicators to identify risks, opportunities, and areas for service enhancement. Generating and distributes customer-specific reports that support decision-making and continuous improvement efforts.
• Collaborating closely with Sales, Manufacturing, Distribution, Supply Chain, and other cross-functional teams to support customer needs and ensure successful order fulfillment. Partnering with internal stakeholders to resolve complex issues, manage backorders, address pricing concerns, and drive positive customer outcomes.
• Applying strong problem-solving and quality-focused practices to identify and resolve customer and operational challenges. Implementing both corrective and preventative solutions while adhering to established quality procedures, standard work processes, and continuous improvement initiatives.

You're the right fit if:

• You’ve acquired 2+ years of experience in Order Management, Order Fulfillment or a similar discipline.
• Your skills include:
  • Working knowledge of SAP (or similar ERP) and MS Office programs, including Excel.
  • Strong customer service and problem resolution skills.
  • Experience solving non-routine product, pricing and shipping issues (highly desired). 
• You have a High School Diploma or Vocational Education.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 
• You’re ana strong communicator, both written and verbal.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this hourly position in PA is $22.00 to $34.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Murrysville, PA.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.