Operations Consultant - Settlements (Payouts)

Is this your next move?
As an Operations Consultant - Settlements (Payouts), you will be responsible for the accurate and timely processing of payment transactions while ensuring exceptional customer outcomes. You will work closely with internal and external stakeholders to deliver efficient service, meet compliance requirements, and minimise operational risk. With a strong focus on accuracy, process ownership, and continuous improvement, you will contribute to achieving service standards, supporting team success, and upholding Heartland Bank's values in everything you do.

Does this sound like you?
You are a customer-focused and detail-oriented professional who thrives in a fast-paced environment. You have strong communication skills, a commitment to accuracy and compliance, and a proactive approach to problem-solving. As a collaborative team player, you take ownership of your work and are passionate about delivering great outcomes for customers and the business.

You're a pro with:

• Banking or finance experience preferred

• Knowledge in loan documentation, securities, and settlement beneficial

• Understanding of the importance of compliance obligations & Exposure to loan documentation beneficial

• Good eye for detail and problem-solving skills

• Ability to reconcile information, spot and remediate inaccuracies

• relentless desire to learn and leverage the latest technologies.

Does this sound like you?

Above all else you believe in finding the best outcome for our customers and for Heartland. You've got strong computer skills and a great attitude. You like to take ownership of your work and can work to tight deadlines and juggle competing priorities with ease. You've got a great sense of humour; you're a team player and have loads of initiative to drive results.  You'll have a proven record of building strong relationships with customers and colleagues.

A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates.

Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks!

Diversity & Inclusion
At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.

Keen to learn more?
For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.