Office Manager/Executive Assistant (JR0131316)

Description Introduction

At Western Union, we're more than a trusted name in global payments. We're moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we're committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that's redefining what's possible.

Role Responsibilities

In this fast-paced role, you will serve as both an Office Manager and Executive Assistant, providing critical support to multiple U.S.-based Executives and Vice Presidents. You will manage complex calendars, domestic and international travel, expense reporting, executive communications, and presentation development. In addition, you will oversee day-to-day office operations, ensuring efficient and professional workplace experience. Success in this role requires strong collaboration with executive assistants and business partners to support senior leaders and coordinate activities across the Austin office.

Key responsibilities include:

• Manage complex executive calendars, scheduling priorities, travel arrangements, and expense reporting.

• Coordinate domestic and international travel, including itineraries, accommodations, visa requirements, and contingency planning.

• Prepare executive briefings, presentations, reports, meeting materials, and other business documents.

• Manage executive communications and serve as a liaison between leadership, employees, customers, and external stakeholders.

• Plan and coordinate leadership meetings, offsites, team events, and other business functions with exceptional attention to detail.

• Partner with Executive Assistants and business stakeholders to align executive schedules and support company-wide initiatives.

• Serve as the primary point of contact for building management, vendors, service providers, and workplace partners.

• Manage office facilities, supplies, equipment, and workplace services to maintain an organized and productive environment.

• Coordinate onsite office activities, meeting logistics, and employee engagement programs.

• Support special projects and additional administrative initiatives as needed.

Role Requirements

*Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Basic Qualifications

• 5+ years of experience supporting senior executives in an Executive Assistant capacity.

• 3+ years of experience managing office operations or business administration functions.

• Demonstrated ability to maintain professionalism, discretion, sound judgment, and confidentiality while supporting senior leaders.

• Proven ability to anticipate needs, manage competing priorities, and thrive in a fast-paced environment.

• Strong verbal and written communication skills, with the ability to build relationships and interact effectively at all levels of the organization.

• Advanced proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, Excel, and Teams.

• Experience coordinating complex domestic and international travel and processing executive expense reports.

• Experience using expense management systems such as Concur preferred.

• Demonstrated ability to collaborate cross-functionally and influence outcomes without direct authority.

• Strong organizational, time management, and attention-to-detail skills.

Preferred Qualifications

• Bachelor's degree, Associate's degree, or equivalent experience.

• Experience supporting C-suite executives within a public company or global organization.

• Experience managing vendor relationships, contracts, and workplace operations.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is well positioned to become the world's most accessible financial services company, transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week, however, given the responsibilities of the role, it may require more frequent onsite presence.

Location: 11902 Burnet Rd., Suite 350, Austin, TX 78758

BENEFITS AND OTHER DETAILS

Salary

The base salary range is $85,000 - $95,000 per year; total on-target earnings include a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include: 

• Medical, Dental, Vision, and Life Insurance 

• Tuition Assistance Program 

• Employee Discount Program

• Parental Leave 

• 401K Plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.