Position Summary

The offsite engineer delivers the same remediation cycle from the Gruve UAE office, working remotely into the client environment over the approved VPN / jump-host path. This role carries the out-of-hours side of the service: it owns the 24x7 on-call rotation, executes patching in overnight, weekend, and public-holiday maintenance windows when production impact must be avoided, and drives the scan scheduling, automation, upload monitoring, and reporting production that keep the SLA/KPI framework compliant. The engineer is also the trained backup for the onsite engineer during leave and absence.

Key Responsibilities

• Own the scheduled Qualys VMDR scan calendar — configure scans, authentication records, asset groups, and tags; extract vulnerability details, severities, and remediation guidance.
• Fix vulnerabilities and apply patches remotely across in-scope end devices — Windows and Linux servers, Microsoft Exchange, Active Directory, enterprise applications and databases, network devices (routers/switches), security devices (firewalls/NAC/IPS/IDS), cloud workloads, and virtualization (VMware/Hyper-V).
• Hold the 24x7 on-call rotation: respond to critical/zero-day findings, emergency patch directives, and failed-change escalations outside business hours.
• Plan and execute after-hours, weekend, and public-holiday maintenance windows with staggered rollout and tested rollback, keeping availability within SLA.
• Raise and execute Change Requests for remote patching activity — impact, risk classification, schedule, and rollback — and join the client's CAB remotely.
• Monitor the daily ALKASHIF upload and the Qualys Splunk Add-on outside business hours; troubleshoot failed uploads so Availability stays compliant.
• Automate recurring remediation and reporting tasks using PowerShell / Bash / Qualys APIs to reduce manual patch effort.
• Perform post-remediation verification re-scans and maintain the vulnerability register, aging report, and evidence pack.
• Produce the weekly report (findings, patch-time by severity, coverage %, availability, after-hours SLA, risks/escalations) and support the monthly reporting pack.
• Provide full backup coverage for the onsite engineer during leave, absence, and peak remediation drives.
• Take clean handover from the onsite engineer at end of business hours and hand back open items each morning.

Basic Qualifications

• 3–6 years in network/systems engineering with hands-on patching and vulnerability remediation.
• Familiar with Qualys (VMDR) to run scans and obtain vulnerability details and reports; Qualys Splunk Add-on familiarity strongly preferred.
• Strong hands-on patching of Windows Server and Linux (WSUS/SCCM, package managers), including Microsoft Exchange and Active Directory.
• Able to patch/upgrade network devices (routers/switches), security devices (firewalls/NAC/IPS/IDS), virtualization hosts (VMware/Hyper-V), and cloud workloads.
• Proven experience delivering remote support into a customer environment via VPN / jump host / bastion access, including remote console tooling.
• Scripting and automation (PowerShell / Bash; Qualys or Splunk APIs an advantage) — this role is expected to automate repetitive remediation and reporting.
• Understanding of CVSS/CVE, the vulnerability management lifecycle, and ITIL change management / CR processes with rollback.
• Demonstrated willingness and availability to work a 24x7 on-call rotation, including weekends and public holidays.
• Strong written-English, documentation, and remote-coordination skills — most client interaction is by ticket, email, and call.

Preferred Qualifications

• Preferred the certifications Qualys VMDR; MCSA / RHCSA (Windows / Linux); CompTIA Security+ / Network+; CCNA; Azure Administrator; ITIL Foundation.
• Self-managing and reliable without direct supervision
• Calm under out-of-hours pressure
• Automation-minded and precise in documentation