About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

The Logistics Major Account Support Plan (MASP) Analyst will be responsible for analysing and determining the logistics costs, on the basis of the service variables to pre-sales activities (eg. opportunity/bid reviews) for new and existing customers. This position will also be responsible for developing MASP plans by analysing Service Level Agreements (SLA’s) and sparing requirements for the customer under maintenance, for Local, Global and Regional accounts. This role carries the additional responsibility for leading a team of Area MASP analysts.

Duties and Responsibilities:

• Prepare, analyses and forecast service logistics costs for new business through opportunity and Bid reviews
• Implementation of Logistics Programs, processes and initiatives that affect financial, operational and service level results.
• Develop and communicate programs, processes and policies that promote cooperation between Logistics and other NCR SPA (South Pacific Area), and NCR APJ (Asia Pacific / Japan) business units.

• Coordinates Logistics support and new customer accounts and provides logistics support to NCR Global Service Logistics (GSL).

• Plans Logistics support for specific customer accounts in order to:
• Maximize targeted service level objectives
• Optimize asset utilization
• Minimize inventory investment
• Plan and implement MASP activities for Local, Global and Regional accounts when demand arises.
• Works closely with various personnel from Logistics, NCR WCS SPA teams, including Field Operations, Call Management Operations, Bid & Opportunity Management, and Account Management/Account Support, to design, implement and manage Logistics programs on selected major accounts. Coordinates all field inventory-related activities for these accounts during the start-up period and until such time that intensive management is no longer required.
• Supervises of a team of MASP analysts
• Conducts objective setting / performance reviews with team members according to approved schedule
• Is responsible for all training and staff inductions for new team members
• Other duties as required and agreed upon by the Manager, APJ Major Accounts / Inventory Deployment

• Understand and realize NCR's Shared Values.

Other duties may be assigned.

Education and/or Requirements Required:

• Bachelor’s Degree in a related field
• APICS or related qualifications are desirable
• High level problem solving abilities.
• Proven and demonstrable Customer Service experience.
• Team building experience.
• Understanding of NCR SPA and where/how to obtain resources.
• High level written and communications skills / Writes, speaks, listens, and presents information effectively and persuasively.
• Be innovative and resourceful.
• Ability to show initiative
• Good planning and organizational skills
• Strong time and deadline management skills
• Be a self-starter and self-directed.
• Ability to manage priorities.
• Have a proven high level of dedication and commitment.
• Applies functional expertise to improve financial and operational results, and customer satisfaction measurements.
• Seeks feedback, leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.

Skill Requirements:

• 0-2 years proven experience in IT Industry service planning, cost forecasting and spares management
• Basic understanding of the principles of Logistics, particularly in inventory management and planning.
• Previous team leader or people management experience
• Strong experience and competencies with Microsoft Office applications, especially Access, Excel, Access and Project
• Experience in Inventory Planning, Forecasting and Financial Analysis
• Preference for a large/ multinational company with exposure to large CRM system.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.