Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Provide administrative and clinical support in a remote setting for a community and/or office-based clinic. Duties can include answering the phones, checking voicemail and fax lines to assist with triaging refills and side effects, and completing prior authorizations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Completes prior authorizations for medications.
• Enters written documentation into electronic medical record in a timely manner for all services rendered.
• Completes activities necessary to ensure efficient operations of clinic or program, including but not limited to, helping to obtain medications, reviewing and providing medical records to providers, and completing related documentation and authorizations. Completes monthly logs, checks and sends client’s  lab work to providers, schedule lunches and breakfasts for Med Reps.
• Maintains linkage with community partners to provide necessary linkages.
• Works with Centerstone staff to ensure continuity of care for clients.
• Triage medication and care related calls from clients, families, stakeholders, etc. and coordinates necessary physician involvement.
• Complete all required agency trainings required for remote employees to maintain 100% compliance.
• Maintains departmental productivity expectations.
• Additional training and/or certification may be required based on specific program guidelines.
• Completes all other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Use of office equipment such as computers, fax machine and copier. 
• Great customer service skills and phone etiquette.
• Good organizational, time management, and communication skills. 
• Ability to develop supportive relationships with persons with mental health and substance use disorders while maintaining appropriate therapeutic boundaries. 
• Competency with electronic medical records, computer systems, and documentation.  Strong interpersonal communication skills to collaborate with team members and maintain professionalism. 
• Accountable and self-directed with daily job duties.
• Enthusiastic about influencing positive change in our clients’ lives. 

QUALIFICATIONS

Education Level              

Hiigh school diploma or GED required.

Years of Experience       

Minimum of one-year experience in a health care environment preferred. Experience working with individuals with mental health or substance use concerns preferred. 

Certification/Licensure 

Medical Assistant Certification through a national credentialing body required.

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting (up to 10 lbs) – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.