Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Managing Consultant, Advisors & Consulting Services, Deploy

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Summary

All About Us

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations.

Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Role and Responsibilities

Make an impact as a Managing Consultant, Advisors & Consulting Services, Deploy.

Deploy is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:

• Delivering new products and strategies to market smoothly and efficiently.
• Successfully implementing products and solutions to create the new business as usual.
• Strengthening client’s internal skills, knowledge and experience in critical areas.
• Transforming client processes and optimising their management practices.

We are seeking a skilled Senior Business Analyst/Project Manager with credit cards/payments industry experience to join our team. You’ll will be responsible for leading requirements gathering, analyzing business processes, identifying areas for improvement, developing strategies to enhance efficiency and productivity and ensuring the successful delivery of key business initiatives.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems. The role will require working closely with business stakeholders, product owners, technical teams, and leadership to define and deliver solutions that drive business value.

Skills and Experience

• 7+ years of experience in business analysis and project management in the credit cards/payments industry, with a proven track record of delivering successful projects.
• Lead business analysis activities across complex client engagements, gathering, documenting and validating business requirements to ensure alignment with strategic objectives.
• Facilitate stakeholder workshops and collaborate across business, technology and delivery teams to define scope, prioritise requirements and drive consensus on solution design.
• Analyse business processes, customer needs and data insights to identify opportunities, develop future-state solutions and deliver measurable business outcomes.
• Partner with development and solution teams to translate requirements into scalable, user-centric solutions, supporting design, testing, implementation and transition to business-as-usual operations.
• Produce high-quality documentation including business requirements, process models, user stories, solution designs and training materials.
• Apply strong analytical, communication and influencing skills to manage stakeholders, quantify business value, estimate effort and scope, and successfully deliver outcomes within fast-paced, Agile environments.
• Willingness to travel.

Qualifications

• Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred.
• Professional accreditation such as Certification in Business Analysis (e.g., CBAP, PMI-PBA) and/or Project Management Professional (PMP) desirable.
• Advanced Word, Excel, and PowerPoint skills required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.