Position Summary

The Manager, Payroll Audit, Training & Resource leads the field auditing, staff training, and client implementation functions within the Client Fund Accounting National Operations team. Reporting to the Director, CFA National Operations & Internal Controls, this role manages a team of Business Systems Analysts (BSAs), field auditors, and an implementation manager, ensuring that employer contribution audits are conducted effectively, new clients are onboarded successfully, and CFA staff across the organization receive the training and resources needed to operate at a high standard.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Provides daily leadership and supervision to Business Systems Analysts (BSAs), field auditors, and the implementation manager, consistent with Company values and mission.
• Assigns, distributes, and monitors quality and quantity of work produced, ensuring staff are held accountable for consistently meeting quality and production requirements.
• Develops staff through performance management, goal setting, coaching, and effective employee relations.
• Oversees the field audit program; ensures employer payroll audits are planned, scheduled, and conducted in accordance with client plan requirements and Company standards.
• Reviews audit findings and reports; ensures accurate summarization of findings and corrective suggestions, and that results are communicated effectively to clients and internal stakeholders.
• Oversees the implementation of new clients and system conversions for existing clients; attends implementation meetings as the CFA subject matter expert, providing direction for programming and ensuring successful project completion.
• Oversees automation initiatives within the CFA team; provides recommendations and plans for improving automation in contribution reporting and workflows.
• Develops, maintains, and distributes training materials for new and current CFA employees on systems, plan rules, processes, and departmental procedures; facilitates training sessions as needed.
• Partners with the CFA Operational Controller and Director to ensure SOPs are current and that training reflects the latest operational standards and compliance requirements.
• Identifies gaps in business processes; consults with unit leaders to define needs, document requirements, and recommend system or operational improvements.
• Supports management in the research and resolution of complex contribution, audit, and systems issues.
• Reviews and approves timecards and time off requests; ensures accuracy of labor allocations and payroll processing information.
• Maintains effective communications and working relationships with management, staff, clients, government agencies, unions, participants, attorneys, and consultants.
• Performs other duties and special projects as assigned.

Minimum Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field.
• Five years of experience in accounting, finance, payroll auditing, or benefits administration, including two years in a supervisory or management role.
• Familiarity with third-party administrator operations and Taft-Hartley provisions and implications.
• Strong organizational skills with demonstrated attention to detail and ability to meet deadlines.
• The ability to communicate clearly and professionally, both verbally and in writing.
• Strong work ethic and the ability to work effectively in a team environment.
• Exceptional customer service skills and ability to effectively communicate with all levels of the organization.
• Computer proficiency including Microsoft Office tools and applications.

Preferred Qualifications

• Experience working in a third-party administrator, insurance, or health and welfare environment.
• Prior experience in Taft-Hartley trust administration.
• Experience with client implementation, system conversion, or process improvement initiatives.
• Ability and willingness to travel, as necessary.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• May be required to work remotely.
• Must be able to lift up to 15 pounds at times.
• Ability and willingness to travel as necessary.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [email protected], and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!