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Position Summary

The Manager of Learning & Development is the primary L&D partner for CVS Health's technology organisation in Ireland.  This is a newly created, high-visibility role is designed to bring dedicated learning capability to the Galway site while extending and strengthening the reach of the broader US-based DDAT L&D function.

The right candidate must be equally comfortable operating as a strategic partner and a hands-on practitioner. They will act as the connection between Galway and the US-based DDAT L&D team — advancing local priorities on the ground while localising, contributing to, and drawing from the enterprise learning portfolio.

Key responsibilities

Instructional Design & Learning Experience Development

This role owns learning experience design and development end-to-end for local audiences, while also contributing capacity, perspective, and reusable assets to the larger DDAT L&D portfolio.

• Design and build learning experiences that serve both Ireland-specific needs and the broader enterprise DDAT L&D portfolio, ensuring reusability and scalability wherever possible.

• Facilitate live and virtual learning sessions with confidence and adaptability, adjusting approach to audience, energy, and cultural context.

• Deliver a locally relevant learning calendar that blends enterprise offerings with Ireland-designed experiences, ensuring colleagues have consistent access to development.

• Continuously evaluate learning effectiveness through data, feedback, and behavioural outcomes, and iterate designs accordingly.

Learning Business Partnership (LBP) & Consulting

This role serves as a primary LBP to the assigned group, owning the learning intake, consulting, prioritization, and business partnership model that connects strategy, performance needs, and learning investments.

• Act as a senior subject matter expert in performance consulting, capability building, adult development, and leadership development for the Ireland site.

• Build trusted relationships with DDAT managers and the site lead through regular intake conversations and structured needs assessments.

• Translate team and individual development needs into actionable learning plans, drawing on the global DDAT L&D portfolio or sourcing and commissioning new solutions where required.

• Translate data insights into clear narratives for Ireland and enterprise senior leaders, demonstrating learning impact and building the credibility of the L&D function on-site.

New Hire Orientation & Onboarding

This role serves as a warm, proactive point of contact for new joiners through their early tenure, connecting them to people, tools, and learning pathways.

• Lead and deliver new hire orientation for Ireland-based DDAT colleagues, ensuring the experience is locally grounded, consistently excellent, and genuinely welcoming.

• Review and refresh orientation content to reflect Ireland employment context, cultural nuances, and the realities of joining a globally distributed technology organisation.

• Equip managers with onboarding resources, processes and practices to help them create a positive, engaging, and successful onboarding experience for new colleagues.

Required Qualifications

• Demonstrable experience across both instructional design and learning business partnering / performance consulting — not a specialist in only one.

• Strong working knowledge of adult learning theory and learning experience design (Bloom's, Kirkpatrick, 70:20:10, ADDIE/SAM, multimodal design).

• Hands-on experience with instructional design authoring tools (Articulate Rise/Storyline, Vyond, Camtasia).

• Proven ability to lead intake and consulting conversations with senior leaders, using root-cause analysis to shape learning and non-learning solutions.

• Confident facilitator across in-person and virtual environments, adaptive to audience and context.

• Excellent written and verbal communication skills; able to represent the site credibly with senior stakeholders and the enterprise L&D function.

• Comfortable operating autonomously in a lean, high-ownership, matrixed structure with reporting lines and stakeholders across time zones.

• Self-directed and resourceful, with the maturity to plan, execute, and quality-check own work while pulling in enterprise resources when needed.

• Familiarity with Ireland's employment and professional development landscape.

Preferred Qualifications

• Background in, or strong affinity for the technology sector; able to translate complex technical work for non-specialist audiences.

• Prior experience as the sole or founding L&D practitioner at a site or supporting an international site from a global function.

• Exposure to global L&D functions within a large, matrixed organisation.

• ATD or related professional certifications; postgraduate qualification in Organisational Development, Learning Design, I/O Psychology, or a related field.

Education

• Bachelor’s degree or equivalent experience in Learning & Development, Organizational Psychology, Business, Change Management, Human Resources, or a related discipline.

Pay Range

The typical pay range for this role is: