SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Manager – Investor Services

Locations: Luxembourg. Hybrid working is on offer.

Get To Know Us:

SS&C is leading the way.  We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few. 

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

We are looking for a Manager to join our Investor Services team based in our Luxembourg office. You will be joining a team which performs to an exceptional standard within the business. As well as this, the scope of the role will include both a people management (2+ people) and client facing aspects, therefore this position would someone who has the experience and enthusiasm to upskill those they manage, alongside providing a premium services to clients.

Key Duties will include:

• Managing, reviewing and co-ordinating the workflow within the Investor Services Team.
• Management of all regulatory requirements and corporate governance issues for the clients.
• Be the single or initial Investor Services point of contact for the clients assigned in your remit.
• To control and oversee all client and investor communication from an Investor Services perspective.
• Act as an escalation point for client issues in parallel and partnership with the IS management in India.
• Be responsible for face to face meetings with the clients, either at service review meetings or at specific Investor Services focused meetings.
• To take ownership, management and leadership of all Investor Services aspects of the clients’ on going projects and ensure their timely delivery.
• To provide guidance and support to team members regarding client queries and to develop and implement solutions for all queries.
• Continually upskilling and mentoring team members.
• To create, develop and maintain procedures to ensure an efficient and effective workflow while enabling an excellent service to all clients.
• To provide excellent “internal customer service” working with other departments

What You Will Bring:

• Strong knowledge of the Investor Services world; subscriptions, redemptions, transfers, switches, AML, KYC, fund documentation, fund domiciles, cash flows, processes and systems.
• Hands on experience with the day-to-day activities from an Investor Services perspective on the clients’ accounts.
• Clear and demonstratable experience within the funds industry, preferably within hedge funds.
• High level of competency when having direct contact with clients.
• A thorough knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department.
• Superb people management skills with examples of leading a team that has improved over time.
• Ideally educated to degree level qualification.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.