Support Center - Irving

As the Manager - HRIS Programs, you will serve as a critical operational and strategic leader within our Human Resources Information Systems team. Reporting directly to the Director of HRIS, you will own the day-to-day execution, administration, and optimization of our enterprise Workday ecosystem, serving as a versatile subject matter expert who can seamlessly pivot across modules while connecting tactical configuration to broader business strategy.

This role balances hands-on technical module ownership—spanning Core HCM, Recruiting, Talent & Performance, Advanced Reporting, Security, and Release Management—with direct people leadership. You will lead day-to-day HRIS operations and mentor technical team members while partnering closely with cross-functional leaders to scale processes, maintain SOX compliance, and drive continuous system improvement.

Major Activities

• System & Module Ownership: Serve as the subject matter expert and primary operational owner for key Workday modules, including Core HCM, Recruiting, Talent & Performance, Advanced Security, Reporting, and Release Management.
• Release & Change Management: Oversee biannual Workday releases, evaluating new features, testing updates, and ensuring strict adherence to Change Control and SOX compliance requirements.
• People Leadership & Development: Directly manage and mentor team members, delegating configuration and operational tasks effectively to maintain high throughput and system performance.
• Advanced Configuration & Troubleshooting: Act as the technical point-of-contact and escalation path for complex system issues, security troubleshooting, cross-functional data errors, and intricate process modifications.
• Advanced Report Building & Analytics: Oversee and execute the design, development, and delivery of complex custom reports, calculated fields, scorecards, and dashboards to support enterprise-wide data needs.
• Compliance & Data Integrity: Ensure all HRIS activities comply with organizational policies, internal controls, and external regulations through rigorous reporting, auditing, and functional controls.
• Process Improvement & Optimization: Identify recurring system or data gaps, proactively recommending efficiency gains and championing a culture of continuous process improvement.
• Cross-Functional Collaboration: Partner with the broader HR team, IT, and Payroll to analyze work process flows, implement best practices, and deliver seamless service to the business community and executive leadership.
• Testing & Documentation: Spearhead comprehensive user acceptance testing (UAT), ensure robust documentation for all configurations and reporting requests, and secure proper approvals.

Other duties as assigned

Minimum Education

• Bachelor's degree in Business Information Systems, Human Resources, or other related field or equivalent work experience

Minimum Special Certifications or Technical Skills

• Workday Core HCM experience is strictly required.
• Demonstrated hands-on proficiency configuring and managing multiple Workday modules (Recruiting, Talent & Performance, Security, and Advanced Reporting).
• Advanced Excel skills (VLOOKUPs, pivot tables, data cleaning).
• Ability to design and build complex custom reports, calculated fields, and dashboards in Workday.

Minimum Type of Experience the Job Requires

• 8+ years of HRIS system analysis experience is required
• 4+ years of Workday experience is required, including business processes, integrations, and HCM transactions
• Requires strong analytical skills and the ability to interpret business requirements to technical solutions and business process mapping
• Leadership or senior role within an HRIS team

Other

• Ability to communicate with both technical and business audiences, identifying and articulating user issues/resolutions
• Must come from a fast-paced, high-volume environment with the ability to handle a busy workload, flexibility with working hours based upon projects, and established deadlines
• Excellent attention to detail, with speed and accuracy 

Preferred Knowledge/Skills/Abilities

Preferred Education

• Bachelor's degree in Business Information Systems, Human Resources, or other related field or equivalent work experience

Preferred Special Certifications or Technical Skills

• Workday Core HCM Certification (or advanced module-specific certifications).
• Experience/ Knowledge of other ERP reporting tools
• Experience leading or heavily contributing to at least one full-lifecycle Workday HCM implementation.
• Systems architecture mindset: Ability to understand downstream impacts across modules, integrations, and reporting when executing configuration changes or designing new processes.
• Advanced proficiency across the broader Microsoft Office Suite (PowerPoint, Word).

Preferred Type of Experience the Job Requires

• Former roles in HRIS or IT supporting HR applications
• Retail HRIS experience with over 10,000+ employees
• Strong analytical, problem-solving, and troubleshooting abilities
• Strong data analysis acumen and focus on accuracy and attention to detail.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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