Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Manager, Data Annotation Operations / Emerging Technology Enablement (ETE)

Summary: 

● To strategize for an Operations sub-function (Data Annotation Operations / Emerging Technology Enablement) of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-functional efficiency. To be responsible for the strategic management of a team of managers/professionals. To maintain partnerships across the organization to further the function’s goals. The role holder will have a solid understanding and experience with labelling & annotation programs, including AI and ML workflows. 

General Responsibilities: 

● Strategic planning. Develops and implements an annual plan for the sub-function, including budget and service improvement to ensure that sub-function operates within business objectives and corporate standards 

● Operational performance. Provides periodic performance data to leadership team by analyzing daily, weekly, and monthly performance trends; Inspects data accuracy on team reporting (i.e. DID and HR roster); 

● Process improvement. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations; Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery 

● People development. Provides sub-functional leadership to a team of managers/professionals, including hiring/ termination, approval of time records, schedule adherence, deployment, mentoring, performance review, pay recommendations and administrative decisions 

● Organizational collaboration. Maintains strong and collaborative partnerships across the organization, including HR, Ops Desk, CRE, to positively influence service delivery and customer satisfaction 

● Other job-related duties that may be assigned from time to time 

Basic Qualifications: 

● Bachelor’s Degree in any field

● 5 years of relevant experience in leading and managing a team. 

● Solid functional understanding of labelling / annotation programs, data and machine learning

● Strong analytical skills for decision-making 

● Results orientation with a bias for action, versatility, and adaptability

● Solid experience working in the Financial Services industry. 

● Amenable to work in a hybrid setup

● Amenable to work in Alabang, Muntinlupa City

● Amenable to work in a night shift schedule

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).