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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Job Description:

The Collins Aerospace Finance Shared Service team is looking for a Collections Manager to lead a team responsible for the collection of cash owed by Collins Aerospace customers.  Primary responsibilities of the team include contacting customers via email and phone and documenting status of customer interactions and issues related to delayed payments.  The team will also reconcile cash on account, process refunds and complete other miscellaneous tasks as assigned. This leader will assign work to team members, monitor employee performance, drive process improvements within the team, and partner with employees on individual development plans.

Primary Responsibilities:

• Review team’s assigned accounts to ensure timely collections of cash owed and appropriate documentation of account status
• Partner with team members to develop appropriate actions for delinquent accounts
• Acts as a point of escalation for the team when engagement is needed from internal stakeholders to help drive collections
• Participate in or lead meetings with internal and external customers to discuss aged receivables
• Review accounts for shipment holds and collaborate with stakeholders on proposed next steps
• Review/approve write-offs on aged receivables as well as refunds due back to customers
• Will be responsible for the hiring, training and development of a team of collection specialists
• Monitors the effectiveness of the collection activities / operations, develops solutions to complex problems
• Manages development and implementation of medium-scale projects to closure
• Collaborates with global collections management team for process improvements and escalations
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.
   

Basic Qualifications:

• Bachelor’s degree and 5 years of prior relevant experience or In absence of a degree, 10 years of prior relevant experience is required

Preferred Qualifications:

• Prior experience in credit & collections
• Prior management experience
• Prior experience with SAP and JDE
• Strong leadership and communication skills
• Strong Microsoft Office skills
• Proven ability to partner with business units and teammates with a customer service focus

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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