Hybrid - Must be able to report to Gateway, IL office

Schedule Requirements - This role requires nights, weekends, and ability to work a flexible or rotating schedule. Required schedule Wednesday-Friday 2pm-10pm, Saturday-Sunday 8am-5pm.

JOB SUMMARY

The Mission Critical & Time-Sensitive Operations Specialist is responsible for the end-to-end execution of time critical freight movements across air, ocean, road, and multimodal solutions. This role requires a high degree of urgency, problem-solving, and coordination to ensure freight moves according to required timelines, customer expectations, and regulatory requirements.

ESSENTIAL JOB FUNCTIONS

• Manage and execute time-sensitive shipments across all modes (Air, Ocean, Trucking, and Multimodal), ensuring on-time delivery and operational efficiency.
• Oversee mission-critical freight operations, including expedited, white-glove, and high-priority shipments for industries requiring immediate logistics solutions.
• Monitor and track shipments in real time, proactively addressing potential delays and providing timely updates to internal teams and customers.
• Liaise with carriers, suppliers, and global partners to secure capacity, optimize routing, and mitigate risks related to disruptions.
• Coordinate with internal stakeholders (Sales, Customer Service, Compliance, and Warehouse teams) to ensure seamless freight movement and adherence to customer SLAs.
• Utilize CargoWise One (preferred) or other TMS systems for booking, tracking, and managing shipment documentation.
• Handle project cargo and oversized freight movements, ensuring compliance with regulations, special handling requirements, and customer specifications.
• Analyze and optimize processes to improve response time, reduce transit delays, and enhance operational efficiencies for time-critical shipments.
• Support after-hours and weekend coverage as needed for urgent shipments requiring 24/7 oversight.
• QUALIFICATIONS AND EDUCATION REQUIREMENTS5-7+ years of experience in multimodal logistics operations (Air, Ocean, Road, Project, and Expedited Freight).Experience managing time-sensitive and mission-critical shipments in industries such as automotive, aerospace, healthcare, or energy. Familiarity with CargoWise One or similar TMS platforms for booking, tracking, and operational workflows (preferred).Strong problem-solving skills with the ability to make quick decisions under pressure. Experience handling project cargo and oversized freight is a strong plus. Excellent communication and coordination skills to engage with carriers, customers, and internal teams effectively. Ability to work in a fast-paced, high-pressure environment where rapid responses and critical decision-making are required. The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER

• Medical, Dental, and Vision insurance

• 401k + matching contribution

• HSA + matching contribution

• Paid Time Off

• Life Insurance

• Employer-paid short and long-term disability insurance

• ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.