• Grade 12 / National Senior Certificate.
• Relevant retail, grocery, business management, or related qualification will be advantageous.
• Minimum 2–3 years' retail experience, preferably within a grocery or supermarket environment.
• Previous supervisory or team-leadership experience is required.
• Experience in stock control, merchandising, customer service, and retail operations.
• Computer literacy, including basic knowledge of Microsoft Office and retail point-of-sale systems.
• Good understanding of retail stock management and loss prevention.
• Willingness to work retail hours, including weekends and public holidays.
• Valid driver's licence may be advantageous depending on store requirements.

Core Competencies

• Customer service orientation
• Leadership and people management
• Communication skills
• Planning and organising
• Problem-solving and decision-making
• Attention to detail
• Numerical ability
• Commercial awareness
• Teamwork and collaboration
• Time management
• Conflict management
• Ability to work under pressure
• Accountability and ownership
• Adaptability and flexibility

Retail-Specific Competencies

• Stock control and inventory management
• Grocery merchandising
• Sales and target management
• Loss prevention and shrinkage control
• Promotional execution
• Product and expiry-date management
• Store standards and housekeeping
• Retail systems and point-of-sale knowledge
• Health and safety awareness

Key Performance Indicators (KPIs)

• Achievement of grocery sales targets
• Gross profit and departmental performance
• Stock availability and on-shelf availability
• Stock variance and shrinkage levels
• Reduction of wastage and expired stock
• Customer satisfaction and service standards
• Merchandising and promotional compliance
• Staff productivity and attendance
• Compliance with company policies and procedures
• Store cleanliness and operational standards

Personal Attributes

• Customer-focused and approachable
• Honest and trustworthy
• Energetic and self-motivated
• Reliable and accountable
• Professional and well organised
• Confident in leading a team
• Results driven
• Able to work independently and as part of a team
• Calm and professional when dealing with difficult situations
• Willing to learn and continuously improve

1. Grocery Department Operations

• Manage the daily operations of the grocery floor to ensure smooth and efficient service.

• Ensure shelves are fully stocked, well presented, correctly priced, and merchandised according to company standards.

• Monitor product availability and ensure fast replenishment of stock from the storeroom.

• Maintain high standards of housekeeping, cleanliness, and organisation within the department.

• Ensure promotional displays and special offers are implemented correctly and on time.

• Monitor stock levels and identify fast-moving, slow-moving, and discontinued products.

2. Customer Service

• Provide excellent customer service and ensure customers receive a positive shopping experience.

• Assist customers with product enquiries, availability, pricing, and complaints.

• Resolve customer concerns professionally and escalate complex issues when required.

• Ensure employees maintain professional and friendly customer-service standards.

3. Stock Management

• Monitor stock levels and assist with ordering and replenishment to minimise out-of-stocks.

• Conduct and oversee stock counts and investigate stock variances.

• Minimise stock losses, damages, wastage, and shrinkage.

• Ensure correct receiving, storage, handling, and rotation of grocery products.

• Monitor expiry dates and ensure products are removed or managed according to company procedures.

4. Sales and Financial Performance

• Support the achievement of departmental sales and profitability targets.

• Monitor daily sales performance and identify opportunities to increase sales.

• Control operational expenses within the department.

• Analyse sales trends and take corrective action where required.

• Implement promotional and merchandising activities to maximise sales.

5. Team Leadership and Staff Management

• Supervise, motivate, coach, and develop grocery floor employees.

• Allocate daily duties and ensure adequate staff coverage.

• Monitor employee attendance, punctuality, productivity, and performance.

• Conduct staff briefings and communicate operational priorities clearly.

• Train employees on customer service, merchandising, stock control, and company procedures.

• Address performance and disciplinary matters in line with company policies and procedures.

6. Compliance, Health and Safety

• Ensure compliance with company policies, procedures, and operational standards.
• Maintain a safe working and shopping environment.
• Ensure employees follow occupational health and safety requirements.
• Report hazards, incidents, losses, and operational issues promptly.
• Support internal audits and ensure corrective actions are implemented.
• Ensure all relevant legal and food-handling requirements are followed.

7. Merchandising and Store Standards

• Maintain agreed planograms and merchandising standards.
• Ensure promotional material, tickets, labels, and prices are accurate and visible.
• Monitor competitor activity and report relevant market information to management.
• Ensure the grocery floor consistently meets store presentation standards.