The Lobby Ambassador is responsible for providing exceptional customer service and support within the workplace environment. This role requires a high level of professionalism, a customer-focused approach, and excellent communication skills. The Lobby Ambassador serves as the first point of contact for visitors and employees, ensuring a positive and welcoming experience for all.

Key Responsibilities:

Welcoming and Greeting:

• Serve as the primary point of contact for all visitors and employees entering the lobby area
• Greet visitors in a professional, friendly, and courteous manner
• Provide directions, answer inquiries, and assist with general information about the premises

Access Control and Security:

• Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance
• Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities

Customer Service:

• Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times
• Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively
• Address any complaints or issues in a professional and timely manner

Mail and Package Management:

• Receive and distribute incoming mail, packages, and deliveries
• Coordinate and track outgoing couriers and shipments
• Ensure accuracy and security in handling confidential or sensitive mail

Reception and Front Desk Operations:

• Manage the phone system and direct calls to the appropriate individuals or departments
• Manage reception email inbox
• Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs

Event Coordination and Support:

• Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup, and catering
• Ensure that all meeting rooms, services, video conferencing equipment, facilities, and public areas are set and maintained to the expected standards
• Collaborate with internal teams and vendors to ensure a seamless experience for all participants

Administrative Support:

• Provide general administrative support, including managing office supplies, equipment, inventory, and ordering breakroom consumables
• Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required
• Maintain accurate records and documentation related to reception and lobby operations

Required Qualifications:

• Proven experience in reception, customer service, or hospitality roles
• Excellent interpersonal and communication skills, both written and verbal
• Strong organizational skills with the ability to multitask and prioritize effectively
• Professional appearance and demeanor
• Proficiency in Microsoft Office Suite and reception management systems
• Ability to handle sensitive information with discretion and confidentiality
• Flexible and adaptable approach to changing priorities
• Fluent in English and French (mandatory)
• Additional languages are an asset