The Role: Lead Shipper

Availability: Full-time with an ability to work mornings, evenings, overnight shifts and occasional weekends.

Reporting to the Warehouse Manager, the Lead Shipper is responsible for traffic control and dispatching of shipments from our distribution centre.  The main duties will be to ensure that all deliveries and shipments are planned and prioritized safely and efficiently.  Working in Distribution, this role focuses on delivering and maintaining a high level of service to our customers by providing the freshest available product and maximizing overall fulfillment. As a Lead Shipper, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.  

Your core RESPONSIBILITIES:

• Ensure safe operations in the yard and dock area
• Direct vehicles to the appropriate loading docks
• Visually inspect shipments to comply with transportation regulations
• Ensure paperwork is correct and accompanies the correct shipment
• Greet and direct transportation drivers
• Ensure proper and accurate handoff of information between shifts
• Act as point of contact for carrier drivers
• Monitor the daily dispatch plan, highlight any delays, and partner with operations on solutions
• Deliver excellent levels of customer service to internal and external clients
• Able to work alternate shifts, weekends, and overtime when required
• Organize shipping area to avoid congestion
• Give feedback in the moment to staff members
• Train staff members on distribution procedures
• Use Mechanical Handling Equipment to load and unload skids

You bring the following QUALIFICATIONS:

Required:

• Current Lush employee
• Able to perform all required Distribution Associate duties
• Able to do physical work for 8-hour shifts, on your feet, and lift 50 pounds
• Capable of physical activities such as standing for long durations, bending down, pulling, and pushing
• Able to operate basic warehouse equipment (picking carts, handheld scanners, pump-trucks, etc.)
• Confident with basic mathematics, ability to count, including addition and subtraction
• Excellent problem-solving and communication skills
• Exceptional organizational and coordination skills
• Reliable, consistent attendance, punctual and dependable
• Comfortable with reading, writing, and speaking English to communicate with peers and leadership on all platforms (i.e. in person, via email, via Google/Teams chat)
• Comfortable providing and receiving feedback
• Commitment to abide by and oversee health & safety regulations
• Commitment to abide by and oversee our quality and good manufacturing practices
• Comfortable safely navigating MHE regularly
• Excellent communication and interpersonal skills
• Customer service focused
• Basic Proficiency with ERP systems (AX, D365)
• Basic Proficiency with Microsoft Excel and Google Sheets
• Basic proficiency with Google programs such as Gmail, Chat, Meet
• Able to work indoors and outdoors in all weather conditions
• Able to work morning, afternoon, and overnight shifts and some holidays, overtime, and weekends

Preferred:

• Previous experience as a Lush Yard Person (seasonally or core)
• Previous experience as a Lush Lead Shipper (seasonal or core)
• Previous experience within the LUSH distribution environment
• Fully trained and certified on loading equipment/machinery
• Valid certification on BT/walkie

How to Apply: Submit application found on Colleague Center

Need help? Email: [email protected]

 Only select applicants will be considered for this opportunity based on our selection criteria

 _{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}