Why This Role Is Different

This is not a transactional inside sales role—it’s a strategic, customer-facing position at the center of aftermarket growth. You’ll own a large installed base across the Northeast region, leveraging data analytics, customer relationships, and technical insight to drive repeat business, expand scope, and influence long-term revenue. You’ll act as both a commercial lead and a trusted advisor, ensuring customers maximize the performance and lifecycle of their wastewater treatment systems.

What You’ll Do (Impact & Responsibilities)

Own Aftermarket Sales & Customer Experience

• Manage end-to-end processing of aftermarket orders, inquiries, and customer issues (email, phone, and portal) across a large installed base

• Deliver a high-quality, responsive customer experience, resolving complaints and ensuring satisfaction with urgency and accuracy

Serve as a Strategic Customer Partner

• Build and maintain strong relationships with key customers, channel partners, and internal sales teams

• Proactively engage customers to identify service needs, replacement cycles, and upgrade opportunities

Drive Quoting & Technical Recommendations

• Review engineering drawings, BOMs, and equipment configurations to recommend appropriate replacement parts

• Prepare accurate and timely quotations using internal tools and pricing guidelines

• Coordinate with engineering and suppliers for custom or made-to-order solutions

Fuel Growth Through Opportunity Identification

• Identify and pursue opportunities to expand scope within existing accounts

• Use product knowledge and system lifecycle insights to recommend upgrades and cross-sell solutions

Leverage Data & Analytics for Targeting

• Utilize CRM (Microsoft Dynamics) to maintain accurate, up-to-date pipeline and quote data

• Analyze installed base data (product type, age, lifecycle stage) to create targeted outreach campaigns

• Support forecasting and growth strategies through structured data management and insights

Align Regionally for Execution

• Support regional installations and partner alignment with minimal travel as needed

• Coordinate closely with third-party representatives to ensure consistency in customer approach and execution

What Great Looks Like (Candidate Profile)

• Customer-Centric Communicator – Builds trust quickly and manages relationships across customers, reps, and internal teams

• Commercially Driven – Sees beyond orders to identify growth, upsell, and lifecycle opportunities

• Technically Curious – Comfortable interpreting drawings, BOMs, and equipment configurations

• Data-Driven Thinker – Uses CRM and analytics to guide decisions, prioritize accounts, and forecast demand

• Highly Organized Operator – Manages multiple accounts, quotes, and priorities with precision and follow-through

• Collaborative Influencer – Works cross-functionally and with external partners to drive aligned outcomes

What We Offer

• High-impact role with ownership of a critical aftermarket revenue stream

• Exposure to a large and growing installed base across a key region

• Opportunity to blend sales, analytics, and technical expertise

• Collaborative environment with cross-functional and regional visibility

• Career growth within a global leader in wastewater treatment solutions

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation