Lead Account Manager (Rightsholder)

Permanent, Full Time
(Hybrid working role- 3 days minimum in the London office)

About the team

The repertoire team at PPL are music data specialists. We live, breathe and love it, using our expert knowledge to maximise the money our members are paid when their music is played. At the heart of our team is the PPL Repertoire Database, holding details of over 28 million tracks – and counting. By resolving data gaps, analysing trends and constantly improving data quality, we work alongside other teams across the business to provide a world-class customer experience for our members, licensees and international counterparts.

What you’ll be doing:

Your role is to be laser-focused on your customer; PPL’s highest value rightsholder (i.e. record label) members. It’ll be your job to deeply understand their ways of working, their key repertoire catalogue, and how we collect for them internationally - and to turn that knowledge into world-class customer service which maximises their UK and international royalty payments.  It’s a role that combines a love of understanding, analysing and improving music data with a passion for brilliant customer service, and a chance to work with some of the most famous record labels from around the world.

Key Responsibilities:

• Develop a comprehensive understanding of your customer record company’s operational ways of working, including their business model, genre specialisms and international mandate requirements

• Maintain knowledge around your customers’ key repertoire catalogues, including proactively keeping on top of new releases, music industry news, catalogue acquisitions and international trends

• Develop and deliver a proactive account management plan for each of your customers

• Meet key deadlines to enable UK revenue distributions. This includes ensuring repertoire registrations are up to date, using monthly distribution forecasts to proactively explain broadcast airplay trends, resolution of UK rights disputes and completing administrative tasks on tax and payment processes.

• Meet key deadlines to enable efficient international collections. This includes ensuring new repertoire is registered, keeping mandate information up to date, completing key repertoire data points to meet other CMO requirements, and collecting and storing documentation on rights disputes resolution

• Proactively liaise with the International team to seek opportunities for royalty growth for your customers

• Analyse international royalty payments against expectations and investigate variations

• Prepare and run regular distribution results meetings with your accounts to present your analysis of their UK and international revenue.

• Self-serve bespoke reporting on repertoire and rights data for your accounts and build a comprehensive understanding of end-to-end repertoire data management within PPL

• Meet expected KPI targets on repertoire data quality improvement

• Provide updates on your accounts in a range of internal team meetings to colleagues at differing levels of seniority

• Handle day-to-day queries in a professional and helpful manner, in line with set customer service and quality standards

What you’ll need:

• Demonstratable work experience in an account management or sales/customer services focused environment and received training on such

• Experience of working as part of a team

• Ideally a good understanding of neighbouring rights within the recorded music industry – and a love for music!

• Ability to communicate effectively though both verbal and written forms

• A high level of computer literacy - proficient user within customer service databases, ideally Salesforce and good knowledge of the MSOffice toolset including advanced Excel skills

Why work at PPL?

When you join us at PPL, you’ll become part of a community united by a love for music and a mission to make a difference, by championing music rights. Some key perks include:

• Hybrid working and flexible working hours.

• Work from anywhere in the world for up to 2 weeks per year.

• Early finishes on Fridays in the summer months.

• Private medical insurance, life assurance and health cash plan.

• Annual allowance to claim back funds spent on your favourite music activity.

• Free healthy breakfasts and fresh fruit every day.

• Exclusive retail and gym discounts to boost your wellbeing.

• Season ticket loans.

• Regular socials and music industry related events.

• Annual bonus (non-contractual).

Equity, Diversity and Inclusivity at PPL:

At PPL, we believe in fairness and in creating a work environment that respects all lived experiences. We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where everyone feels welcome and happy in a safe and trusted space.