Professional qualifications and experience required: 

• BSC/MSC degree required 

• 7 years data processing or real estate operation experience in international environment is required 

• 3 years of people management experience required preferably in shared services environment 

• 2 years of process transitioning experience  

• 4 years of service coordination experience  

Foreign language skills needed: 

• English language advanced, professional  

• Knowledge of any other European language is an advantage 

Other skills: 

• Excellent IT literacy 

• Advanced MS Office 

• Client technology platform SME 

• Excellent written and verbal communication skills  

• Excellent problem-solving skills 

• Excellent analytical skills 

• Strong leadership skills 

• Able to work independently and in a team 

• Incredibly strong work ethic 

• Flexibility during times of change 

• Ability to effectively prioritize and execute tasks in a high-pressure environment 

• Proactive, enthusiastic and willing to learn 

• Independent mindset and willing to make responsible decisions 

• Incredibly high emotional intelligence 

• Able to recruit team, role and subgrade best fit team members 

• Focussed on continuous improvement and exceeding set targets 

Responsibilities of the jobholder: 

• Comply with all Client and Cushman & Wakefield internal processes and data quality controls 

• Delivering the contracted service level 

Regular tasks: 

BAU tasks to deliver: 

• Proactively develop and maintain strong client and internal stakeholder relationships 

• Serve as first point of escalation for all matters relating to a client within the assigned team 

• Manage contract performance and scope to ensure meeting of all deliverables for the accounts within the assigned team 

• Identify and resolve inefficiencies in existing account processes and work with existing manager and other internal stakeholders to determine how to improve 

• Support K4 Transitions and Integrated Portfolio Management initiatives 

• Support and assist with departmental initiatives and ensure company standards are implemented, met and maintained 

• Host weekly meetings with direct reports to help resolve client issues and challenges 

Service coordination and governance tasks: 

• Ensuring that the daily workload is properly distributed, and if it is necessary prioritising them 

• Connect associates to regional leadership teams and with each other 

• Provide a forum for managers to discuss concerns, clients, associates and highlights within the region  

People's management tasks: 

• Maintain and develop their direct reports' competence, motivation and engagement level  

• Actively manage account talents by providing talent reviews, performance reviews and succession planning for all staff within the assigned region. May include 9 block ratings with the management team highlighting rising stars, low performing associates, and subject matter experts.