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An Information Technologist (IT) utilizes knowledge and clinical laboratory experience to manage laboratory data and information. The IT assists all laboratory areas in the delivery of quality laboratory products and services with primary focus on the preanalytical and post analytical phases of laboratory services while functioning as the primary advocate for the customer. This position requires general knowledge of testing performed in all laboratory areas and the exercise of independent judgement and responsibility with minimal supervision by the director or manager. Other critical aspects include excellent communication and customer service skills and the ability to quickly resolve customer issues or problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include but not limited to the following:

1.         Use effective written and verbal communication skills to work cooperatively with customers and employees.

2.         Support laboratory-marketing activities through excellent customer service and regular communication with clients and potential clients.

3.         Utilize the LIS and HIS computer systems to perform inquiries, order tests, enter results and comments, generate billing, issue credits and generate worksheets

4.         Direct routine and special courier runs (specimen pickup); deal with client special requests, and identify and resolve client/laboratory delivery problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as outlined in the attached annual competency assessment and maintain an acceptable driving record.  Where feasible, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job’s essential functions.

EDUCATION, LICENSURE, REGISTRATION AND/OR CERTIFICATION

BS from an accredited college or university. Degree in science, computer science or business preferred.

EXPERIENCE:

Information Technologist I

One-year experience in a computerized clinical laboratory.

Remote Work Eligibility 
•    Not applicable due to the job responsibilities of this role, remote work is not an option

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.