About the opportunity
 

We are looking for a Specialist in Know-Your-Customer (KYC) to join our growing Italian Market KYC team in our Madrid office. In this role, you will take ownership of key processes within KYC and ensure an optimal user experience.

In KYC, our goal is to lead and shape the industry by fostering a culture of compliance within N26 that is trusted by authorities, customers, and shareholders. For that purpose, your expertise in KYC is fundamental. Particularly in Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD) for Customers and Politically Exposed Persons (PEP), will be instrumental for your success in this position.
 

The Specialist role is centered on operational excellence and the effective management of daily cases. Through dedication and continuous learning, an L1 becomes a fundamental member of the team in ensuring N26's regulatory compliance.
 

In Your Next Challenge, You Will:

• Apply In-depth knowledge of regulatory requirements and industry best practices related to EDD and ODD processes.

• Apply your experience with due diligence processes related to High-Risk Customers (HRC) and Politically Exposed Persons (PEP).

• Correctly apply established policies in each case assessment, maintaining a clear understanding of compliance requirements to ensure quality work.

• Contribute to the maintenance of the Service Level Agreement (SLA): Efficiently manage assigned cases, ensuring deadlines are met.

• Showcase your proficiency in using KYC tools, platforms, and software for efficient processing and management of EDD and ODD cases.

• Demonstrate your analytical and investigative skills to assess and mitigate risks associated with High Risk customer profiles.

• Showcase your ability to interpret and analyse financial statements, transactions, and other relevant data to make informed decisions.

• Conduct thorough and accurate assessments, identifying risks and relevant documentation.

• Demonstrate a high level of Problem-Solving skills, continuously proving the ability to identify and solve problems independently.

• Exhibit outstanding team Collaboration, working collaboratively in a multicultural and fast-paced team environment.

• Foster open dialogue within the team and share key case findings. Actively seek help and feedback for professional growth.

• Collaborate with other internal teams (such as MLRO or Customer Support) to resolve questions quickly and effectively.

• Adapt quickly to process changes and maintain a positive attitude. Actively participate in the adoption of new guidelines and tools.

• Be exposed to a fast-paced environment, demonstrating openness to learning and incorporating new methodologies and technologies into the KYC workflow.

• Participate in projects, contribute ideas, and execute assigned tasks.

• Embrace our Customer-Centric Approach, focusing on enhancing the user experience for our customers undergoing the KYC process, balancing compliance requirements with a seamless and user-friendly approach.
   

What You’ll Need to Be Successful
 

Background:

• Hands-on experience in KYC, ideally with exposure to Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD).

• Proven track record of managing and resolving KYC cases efficiently.

• Previous experience in similar fast-paced Finance and Banking companies is desired, but not mandatory.
   

Skills:

• Excellent hands-on experience in KYC Operations.

• Knowledge of banking regulations is preferable.

• Strong analytical skills, with the capability to independently generate insights.

• Proactive and detail-oriented with the ability to maintain a positive mindset and excel under pressure.

• Fluency in English and Italian is mandatory; proficiency in additional languages is an added value.

• Exceptional interpersonal and communication skills, with proven experience in supporting stakeholders through complex situations.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has more than 8 million customers in 24 markets. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.