Job Description:

Summary Statement:
The role of a Client Advisor is to acquire, cultivate and maintain relationships with clients through elevated
selling, exceptional customer service, and personal engagement while becoming their trusted style confidante.
A Client Advisor will service clients who come into our store as well as digitally using cutting-edge technology
for outreach and selling. A Client Advisor should have strong communications skills and can speak about
fashion and trends with authority—both in person and digitally. A Client Advisor is goal-oriented entrepreneur
who is flexible & have ability to adapt to the quickly changing needs of the retail industry.

Responsibilities & Qualifications

Responsibilities & Duties
Enhance the Client Experience
• Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with
a positive attitude
• Connect with clients in a friendly and meaningful way
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)
• Maintains a customer-centric mentality, serving the client whenever, wherever, and however
• Demonstrates timely follow-up and follow-through on customer requests and commitments
• Promotes the benefits of the InCircle program and opens new accounts
• Showcases and speaks to the services offered in store during client interactions (i.e.BOPIS, curbside,
alterations, restaurants, beauty)
• Anticipate the customer’s needs
• Graciously processes returns and exchanges
Drive Sales through Technology & Wardrobing
• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge, curious about all categories in the store
• Understands how to showcase product differently based on if a client is remote or in-person
• Recommends merchandise in person and digitally based on product knowledge and client
preferences, regardless of department or channel
• Takes an omnitude approach to identify and recommend merchandise across all channels; leverage
omni-channel and fleetwide inventory
• Utilizes selling tools and digital store technology to sell across all channels effectively
• Achieves personal sales, client conversion and wardrobing goals
Cultivate & Grow Client Relationships
• Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal
business
• Cultivates the client relationship through personalized connection (emails, texts, looks)
• Acquires and build client base primarily through forming relationships with new clients and retaining
loyal clients through spend and frequency of trips
• Ability to strategize own business and be self-motivated; takes initiative to increase individual
productivity through wardrobing, successful outreach and technology usage
• Utilizes digital tools and social media to connect with clients and drive intentional traffic
• Leverage gifting and elevated experiences to drive loyalty and spend
Champion Operational Excellence
• Assists in operational tasks (actively maintains selling floor, fills in stock, processes new receipts, cleans
fitting rooms, returns merchandise back to other departments)
• Ensures audit compliance (such as will-call and hold policies)
Contributes to Team Successes
• Actively creates a positive work environment through teamwork and collaboration
• Readily shares product knowledge and expertise with others
• Partners with others to provide best client experience
• Maintains positive working relationships through the company
Qualifications
• Motivated and results-driven with a proven ability to set and achieve sales goal
• Exceptional with technology and has experience selling to clients using digital tools
• Has the tenacity and creativity to connect with customers throughout the selling journey
• Styling, fashion and/or fashion retail experience preferred
• Commission sales experience preferred
• High School Diploma / equivalency required
• Associates must be willing to work a flexible schedule based on business need, which will include
evenings, weekends, and holidays

Competencies

Passion for People
• Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term
relationship
• Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them
quickly
• Consistently displays responsible, honest, and ethical behavior towards peers, customers, partners,
vendors and others in the organization
Passion for Business
• Continually expands personal knowledge of new products, services, solutions and/or offers, and uses
that knowledge to gain internal/external customers
• Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of
working
• Things creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and
willingness to overcome challenges
Passion for Personal Growth
• Continuously builds skills and knowledge through training, coaching, and career experiences
• Conveys energy and enthusiasm for Neiman Marcus Group and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience; Demonstrating
flexibility and ability to adapt to changes

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.