Position Title: IT Support Assistant

Employment Status: 6 months Contract

Position Status: This is not a Bargaining Unit position.

This posting is for a new vacancy

Hours of Work/Schedule: Monday to Friday, 35 Hours per week

Hourly salary range: $21.00 – $25.00 commensurate on skills and experience, plus participation in HOOPP.

Position Reports To: Manager, Infrastructure & Operations

Location: South Oshawa, with flexibility to transition to/work at other DCHC sites as required).

Organization Overview

Durham Community Health Centre is a recognized leader in redefining the experience of community-based health and wellness services.  We provide access to high quality holistic and inclusive care that is responsive to the needs of the community and empowers individuals to enhance their own well-being. 

Our name embodies what we do every day – we care.  Caring for the health and wellness of our communities' residents is the cause that unites us. It shapes our thinking and guides our actions.

Durham Community Health Centre is a registered charitable organization providing  a variety of free, community programs and services including: health promotion and wellness programs; primary care, counselling and mental health; diabetes education; Hepatitis C screening, treatment support, education and outreach; geriatric assessment & intervention; young parent support, youth programs, Indigenous programs; community development programs; and fundraising events which include developing charitable partnerships/sponsorships to fund programs.

In line with the CHC Model of Health and Wellbeing, our expert team works with our clients to provide holistic care, support, and wraparound services that empower clients to improve their health and wellness. We strive to be accessible to those in the community who face access barriers like culture, gender, geographic isolation, homelessness, language, physical disabilities, poverty, and race.

We are Durham Community Health Centre!  Care. Compassion. Community

Position Overview

As an IT Support Assistant, you will play a vital role in supporting the Manager, Infrastructure and Operations with various IT initiatives including cloud migration projects, IT inventory management, IT hardware and software upgrades, and the implementation of technology-assisted solutions. You will work closely with our experienced Managed Service Provider (MSP) and IT Services Coordinator to gain valuable insights, develop your skills, and contribute to our organization's success. The intern will also be responsible for ensuring that healthcare sector standards are met in all IT operations related to healthcare systems.

 Responsibilities
IT Inventory Management:

• Maintain accurate records of IT equipment and assets, including computers, peripherals, and software licenses.
• Assist in conducting regular audits and updates to the IT inventory database.
• Help track and manage IT supplies and consumables, ensuring adequate stock levels.
• Support the onboarding process of new staff, including providing hardware, setting up accounts, and offering orientation on IT systems.
• Provide support with staff access cards and ID cards issuance according to company standards.
• Assist with setting up of AV and other IT equipment for events as needed.

IT Hardware and Software Upgrades:

• Provide support for hardware and software upgrades, including installing, configuring, and troubleshooting IT equipment with the help of the MSP and manager.
• Work with IT team members to ensure all hardware and software are up to date and secure.
• Assist in identifying opportunities for hardware and software optimization.

Technology-Assisted Solution Implementation:

• Participate in the implementation of technology-assisted solutions, such as software applications, automation tools, and digital signage.
• Collaborate with the team to understand end-users needs and ensure solutions are deployed effectively.
• Work closely with IT leadership to understand the organization's strategic objectives and align IT initiatives with these goals.
• Identify potential bottlenecks, vulnerabilities, or disruptions in IT systems that may affect business continuity.
• Contribute to maintaining and updating systems documentation and standard operating procedures (SOPs).
• Provide user support and training for new technologies as needed.

Key skills and Attributes include:

• Recent graduate or currently enrolled in a relevant IT program or related field.
• Strong interest in IT and the healthcare sector. 
• Basic understanding of IT concepts and principles.
• Excellent communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Ability to work well in a team and independently.
• Proficiency in basic IT support and troubleshooting.
• Exceptional attention to detail and analytical abilities.
• Have excellent verbal and written communication skills.
• Be flexible and adaptable.

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Application Process:

1. If you are interested in being considered for this position, please submit a cover letter and resume outlining your qualifications and expectations by email to [email protected].  This position will remain posted until filled.
2. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.
3. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.
4. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive.  DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation.  Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at 905-723-0036, or by email to [email protected].