IT Specialist

Ken Garff Automotive Group | Utah Region Desktop Team | Salt Lake City, UT (On-Site)

Salary: $21-25/hour DOE

Schedule: Monday–Friday, 8:30 AM–5:00 PM. Occasional after-hours, weekend, or travel work may be requested.

All employees are expected to embody Ken Garff's RIGHT Values:

Respect, Integrity, Growth, Humility, and Teamwork.

Candidates must be at least 18 years old, authorized to work in the U.S., hold a valid driver's license, and maintain a professional appearance. Reasonable accommodations are available for individuals with disabilities. Relocation assistance is not provided; applicants must currently reside in the Salt Lake metro area or be willing to relocate at their own expense before starting.

What We're Looking For

• Experience: 2+ years in IT operations, technical support, or a related technology role.
• Technical Knowledge: Working knowledge of Microsoft 365 Admin, solid understanding of Windows OS, intermediate hardware troubleshooting and repair skills, endpoint management, and modern business technology.
• Organization & Communication: Strong organizational, documentation, and customer service skills, with the ability to manage multiple priorities in a fast-paced environment.
• Problem Solving: Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve technology processes.
• Security Awareness: Basic understanding of cybersecurity concepts, including identity and access management, multi-factor authentication, endpoint security, and phishing awareness.

Why You're a Fit

You enjoy solving problems, improving processes, and helping others succeed through technology. You're proactive, detail-oriented, and thrive in a collaborative environment that balances operational support with strategic initiatives — keeping technology secure, projects organized, and systems running smoothly to support Ken Garff Automotive's continued growth.

Key Responsibilities

• Serve as first point of contact for IT support requests via service desk tickets
• Provide on-site support within an assigned geographic area
• Troubleshoot hardware, software, and connectivity issues
• Perform password resets and resolve authentication issues
• Support email, productivity software, and common business applications
• Assist with onboarding and offboarding, including account setup and equipment preparation
• Image, configure, deploy, and support laptops, desktops, mobile devices, and peripherals
• Provide remote and desk-side support to end users
• Support conference room technology, webcams, headsets, and related equipment
• Document known issues and solutions in knowledge base articles
• Follow established IT processes and security best practices
• Perform other duties as assigned

Preferred Qualifications

• Experience with Windows, macOS, and iOS operation, deployment, and management
• Familiarity with Active Directory user management
• Experience with RSAT tools such as DHCP and DNS
• Experience with remote support tools
• Basic knowledge of endpoint management or imaging tools
• IT-related certifications (A+, Network+, etc.)

Physical Demands

Regularly requires standing, walking, talking, hearing, and reaching with hands and arms; occasionally requires sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. May require lifting up to 50 pounds.

Work Environment

Primarily office-based, with frequent travel to dealerships along the Wasatch Front (up to 45 miles from the office).

Note

This is not an exhaustive list of job responsibilities, skills, duties, or requirements. The Company reserves the right to revise this job description and assign additional or different tasks as circumstances require.