Join Our Team as an IT Service Desk Engineer at Johnson Electric!

Location: Zacatecas, MX (Onsite / Plant‑Based)
Vacancy Type: Existing Position
On‑Call: Required (rotation)

As our next IT Service Desk Engineer, you will provide ITIL‑based first‑ and second‑level support for IT infrastructure across the Americas Region. You will play a key role in problem management, process improvement, reporting, and knowledgebase development while ensuring secure, reliable, and efficient IT operations in a fast‑paced manufacturing environment.

Why You’ll Love Working Here

• Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
• Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
• Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
• Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
• Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.

What You’ll Be Doing

• Providing first‑ and second‑level support for hardware, software, and network issues across the region
• Maintaining accurate IT asset records, configurations, and inventory in the CMDB
• Monitoring system alerts and creating incident tickets in a timely manner
• Managing and auditing SharePoint access
• Utilizing Service Desk tools to manage Problem Management and KPI reporting
• Performing root cause analysis to reduce recurring incidents
• Creating and maintaining patch management and backup completion reports
• Collaborating with corporate IT teams on infrastructure projects and system rollouts
• Ensuring compliance with cybersecurity policies, standards, and procedures
• Providing technical guidance and training to end‑users
• Participating in on‑call rotation and providing after‑hours support as required
• Performing other duties as assigned

What We’re Looking For

• Associate degree in Information Technology, Computer Science, or related field (equivalent experience considered)
• Bachelor’s degree preferred or equivalent professional IT experience
• Minimum 3 years of experience in IT Service Desk or infrastructure operations
• Experience supporting IT in a manufacturing or industrial environment preferred
• Strong proficiency with:
  • Active Directory, DNS, DHCP
  • Remote desktop tools
  • IT ticketing systems and ITIL practices
• Scripting experience to support automation initiatives
• Strong English speech and writing skills
• Proven ability to work independently, prioritize tasks, and solve complex problems

Bonus Points If You Have

• Industry certifications such as CompTIA A+, Network+, Microsoft, or Cisco
• Experience with reporting, KPI dashboards, and IT process optimization
• Exposure to cybersecurity audits or infrastructure compliance

Physical & Work Environment Requirements

• Ability to lift and carry up to 40 lbs
• Frequent walking, standing, bending, and equipment handling
• Manual dexterity for working with cables, tools, and hardware
• Comfortable working in manufacturing environments, including production areas and server rooms

Safety Requirements

• Compliance with all company safety and cybersecurity policies
• Use of appropriate PPE when required
• Participation in safety training and prompt reporting of hazards or incidents

How to Apply

Apply online at www.johnsonelectric.com — We can’t wait to meet you!