Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Provides daily ongoing deployment, configuration, support, administration, maintenance and technical solutions to various technology components that make up the data center environment.

Compensation Range for this Role: $79,000-$127,000 CAD (based on experience)

This role has a hybrid work requirement of 2 days minimum in office per week.

Additionally, this position requires the successful completion of a Government of Canada Reliability Clearance (PERC) as a condition of employment. Candidates must be eligible to obtain and maintain the required clearance throughout their employment.

• Develops or modifies IT Infrastructure to meet business objectives.

• Maintains and implements technical solutions, specifications, and documentation for various sized projects or daily support initiatives.

• Works with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/benefits requirements, and recommend design solution options.

• Provides training and technical support for users with varying levels of IT knowledge.

• Completes routine preventative measures (system health checks) and maintains/monitoring network security.

• Ability to work a rotational on-call shift and after hours when necessary.

• Must have or be able to obtain security clearance.

EDUCATION: Bachelor's degree in Computer Science, Management Information Systems or related fields and/or equivalent combination of education and experience. 3-5 years of experience preferred.

EXPERIENCE:

• Experienced with Windows Server, Active Directory, SQL Server, Linux, Network, Switching/Routing, Firewalls, Data Protection, LAN, WAN, MPLS and Monitoring systems. Install, configure, and maintain switches, servers, firewalls, and hard drives.

• Experience building servers and maintaining rack elevation.

• Experience designing, implementing and maintaining enterprise scale systems with High Availability Configurations (Clustering, Load Balancing, Fault Tolerance, etc.), Systems Configuration Management, Optimization Tuning, and Monitoring.

• Preferred background working in security focused environments with skills in audit remediation and systems hardening.

• Experience with scripting, automation a plus.

• Monitor the environmental conditions of a data center to ensure they are optimum for servers, routers, and other devices.

• Organize the floor space surrounding data center equipment to allow for accessibility.

• Resolve operational, infrastructure or hardware incidents in a data center.

• Strong working knowledge of server hardware (rack and blade form factors).

• Good understanding of the electrical and mechanical systems used in a data center environment, including Generators, UPS systems, ATS units, PDU/PMM units, and CRAC units.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Strong analytical, judgment and problem-solving skills.

• Strong oral and written communication skills.

• Strong interpersonal skills, interacts will with technical and non-technical clients.

• Strong working knowledge of data center technologies.

This position is for an existing vacancy within our organization.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring