Pay Range:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essentials Functions and Accountabilities of the Role

• Assist in the implementation of new informatics solutions and support existing systems to ensure optimal performance for staff and patients.

• Provide ongoing training and support to healthcare staff to ensure efficient use of the Electronic Health Record (EHR) system.

• Develop and deliver educational materials and training sessions for end-users.

• Identify and resolve issues related to clinical software applications, ensuring minimal disruption to clinical operations.

• Conduct routine system maintenance and identify opportunities for improvement and optimization.

• Work closely with clinicians, IT personnel, and other stakeholders to understand their needs and customize informatics solutions accordingly.

• Facilitate effective communication between clinical and technical teams to ensure the successful integration of informatics systems.

• Test, implement, and maintain new or updated informatics solutions and decision-support tools for patient care and healthcare professionals.

• Assess clinical software performance to confirm it operates correctly before and after code changes.

• Execute test cases to guarantee comprehensive evaluation of new software functionalities.

• Stay informed on current informatics best practices and regulatory requirements by reviewing literature, attending educational sessions, joining professional organizations, and leveraging networking opportunities.

• May be required to participate in an on-call rotation for night and weekend support of SEARHC clinical applications. 

• Other duties as assigned.

Education, Certifications, and Licenses Required

• 2 years of higher education in healthcare, technology, or a related field is required; a bachelor's degree is preferred.

• Progressively responsible professional work experience may be substituted on a year-for-year basis for college education.

• Informatics, Access Management, and/or training experience preferred  

Experience Required

3 years' experience or 5 years of experience in lieu of education.

Experience should include a combination of the following

• Work in a medical/clinical setting

• Clinical experience using electronic health records and supporting related workflows

• Work as a teacher/educator

• Training new users/staff in processes, workflows or use of systems

• Experience implementing or maintaining information systems

• Process or workflow analysis, design and improvement

• Education relevant to healthcare, information systems or technology

• Work experience and education specific to healthcare, technology, information systems or education preferred

• Demonstrated competence with using computer technology and information systems

Knowledge, Skills, and Abilities

• Strong conflict management skills.

• Strong customer service orientation

• Strong organizational skills.

• Demonstrated ability to interact successfully with multidisciplinary teams.

Travel Required

• Clinical informatics staff work out of several SEARHC locations.  Occasional travel to those sites (<25%) may be required.

• Travel is by jet, small aircraft, and boat.

Required Certifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!