Job Summary:

Job Description:

• Monitors daily application performance and system usage while resolving end‑user issues, providing technical guidance, and delivering custom reports and dashboards to support operational stability and informed business decisions.

• Configures application settings, workflows, and permissions while defining and maintaining user‑ and role‑based security profiles, updating them to meet audit and governance requirements, and documenting all configurations, changes, and technical standards to ensure continuity and compliance.

• Coordinates integrations between enterprise applications and connected business systems -such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS)- to ensure seamless data exchange, functional alignment, and consistent end‑to‑end system performance.

• Manages environment lifecycle activities by performing system refreshes, validating environment integrity, and maintaining version control to ensure consistent, reliable application performance.

• Executes the planning, coordination, and execution of application updates, patches, and version upgrades in collaboration with vendors and IT teams, validating all changes in a staging environment prior to production deployment to ensure stability and readiness.

• Collaborates with stakeholders to identify improvement opportunities and implement process enhancements and application modifications that strengthen functionality and support evolving business needs.

• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.

• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.

• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Additional Job Description:

Education

• Bachelor’s degree in computer science, Information Systems, Business Analytics, or related field.

Experience

• 5 years of experience supporting enterprise application systems or related technology platforms.

• Experience with enterprise applications such as ERP, CRM, HRIS, or industry-specific software.

• Experience coordinating application updates, patches, and version upgrades preferred.

• Experience with system security, access controls, and data validation preferred.

• Preferred experience supporting enterprise application environments, including:
  • ERP platforms (e.g., Oracle E-Business Suite)
  • Time & Attendance solutions (e.g., UKG)
  • Asset Management applications
  • Workforce Management and Field Service solutions
  • Integrated enterprise environments using APIs, middleware, and system interfaces

Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role:

• Associate’s degree in computer science, Information Systems, Business Analytics or related field may substitute when accompanied by a minimum of 8 years of experience performing similar functions and at least 5 years of experience performing a previous Specialist role.

• High School or equivalent (GED) when accompanied by a minimum of 10 years of experience performing similar functions described and at least 8 years of experience performing a previous Specialist role.

Competencies (Skills)

• Working knowledge of SQL and relational databases.

• Data Security and Access Control Principles.

• Integration and Data Validation.

• Stakeholder Collaboration and Communication.

• Analytical Problem Solving.

• Bilingual proficiency in English and Spanish preferred.

Licenses/Certifications

• N/A

Travel Requirements

• 10%

Physical Demands

• Stationary Position:     Constantly - 67% to 100% of the time

• Pushing/ Pulling/ Reaching:     Seldom - less than 10% of the time

• Kneel    Seldom - less than 10% of the time

• Grab    Seldom - less than 10% of the time

• Bend:    Seldom - less than 10% of the time

• Lift/Carry over:    0 - 15 pounds  

• Vision     

• Hearing    

Working Conditions

• Wet or humid    Seldom - less than 10% of the time

• Working near or on moving mechanical parts    Never -  0%

• Working near or on heavy machinery    Never -  0%

• Working in high places    Never -  0%

• Exposed to fumes or airborne particles    Never -  0%

• Frequency of working in outdoor weather conditions    Never -  0%

• Work with electricity    Never -  0%

• Loud noise conditions    Seldom - less than 10% of the time

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.