Fundrise is a financial technology company on a mission to build a better financial system for the individual. With more than 2 million users and over $3 billion in assets under management, we are the largest direct-to-investor alternative asset platform in the United States, making institutional-quality real estate, private credit, and venture capital investments accessible to anyone. Through the software we build, we are democratizing the private investment industry. We continue to push into new territory: our Innovation Fund (VCX) recently listed on the NYSE as one of the first public venture capital funds, and our AI subsidiary, RealAI, is bringing institutional-grade real estate intelligence to everyday investors and professionals. Fundrise has been recognized by CNBC's World's Top Fintech Companies (2024, 2025) and the Inc. 5000 list of fastest-growing private companies for three consecutive years (2023-2025).
We are seeking an Investor Relations Analyst with exceptional communication and interpersonal skills, along with a strong work ethic. We are looking for a highly motivated individual who thrives in a dynamic, team-based environment with the initiative to work independently. Positive attitude, attention to detail, and willingness to learn are required.
Responsibilities
Serve as a primary contact for a high volume of retail investors, addressing account questions, resolving issues, and delivering a consistently high standard of service
Develop and apply strong working knowledge of Fundrise's products, investment structures, and strategies to accurately and confidently support investors
Evaluate our current AI tools and responses to identify gaps, improve the customer experience, and drive team efficiency
Work with the Fundrise team to develop systematic methods for scaling our business and further supporting our growing investor base
Minimum Qualifications
1+ year of prior customer service experience, ideally in a high-volume environment
An understanding of the impact of positive, proactive customer service on brand loyalty and customer retention
Strong written and verbal communication skills, with an ability to explain complex topics clearly
Comfort working independently while staying closely coordinated with a team
High attention to detail and ability to manage multiple priorities
Desire to learn about Fundrise products and investment strategies
Preferred Qualifications
Bachelor’s degree in Finance, Business or related field
Prior customer service experience in real estate or financial services
Benefits at Fundrise
Remote-first work environment (must live in the United States)
Competitive medical, dental, and vision insurance, with Fundrise contributing to both employee and dependent premiums
Flexible Spending Accounts for medical expenses, dependent care, and parking
401(k) with 3% contributed by Fundrise, regardless of whether you are actively contributing yourself
Fully covered life insurance and short-term disability
Significant equity via our employee stock grant program
Gympass benefit including mental health resources
Flexible PTO
Employee Assistance Program
Paid parental leave
