• Department / Division : Operations Dept / Finance & Operations Division
• Country / Location: Japan / Chiba
• Reporting to : Manager, Import
• Dotted Line:  none
• None Number of reports : None / Indirect: none

Job Mission:

Facilitate efficient import and export operations for CHANEL products and materials by managing logistics, supporting systems, and collaborating across teams.

Key Responsibilities:

• Arrangement and management of import/export operations for CHANEL products, promotional items, and other special request goods
• Daily data entry and operations using the ERP system (Microsoft AX)
• Training and support for temporary staff within the team
• Handling troubles such as damage or mis-deliveries during international transportation
• Application to the Ministry of Economy, Trade and Industry for leather shoe tariff quotas and progress management of their use
• Coordination and collaboration with Global Logistics team (re-invoice processing, handling international transportation issues, promoting transport efficiency, reporting, and participation in various projects)
• Support for import/export of goods used in business department events and campaigns (including ATA Carnet operations)
• Coordination with freight forwarders (management of transportation services, conducting regular business reviews, management of EU-Japan EPA application)
• Coordination with IT department and external system integrators, involving IT projects, and system maintenance/management (including RPA)
• Participation in global freight forwarder bidding projects (every 5 years)

Key Requirements:

Academic / Professional Qualifications

• University graduates preferred

Work Experience

• More than 5 years of practical experience in trade operations (including at least 2 years of leadership experience)
• Experience in data entry and operations using ERP systems
• Experience in labor management, work guidance, and training of temporary staff
• Native level Japanese and business level or higher English proficiency (reading, writing, conversation)
• Experience participating in global projects

Preferred Experience

• Trade operation experience in luxury brands, fashion, or cosmetics industries
• User experience with IT systems (including requirements definition and communication with external system integrators)
• Experience as a team leader

Required Competencies

• Strategic thinking and analytical skills
• Decision-making, negotiation, and coordination skills