About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job Functions:

• Answers and places calls; takes and relays messages; handles requests/problems and refers to appropriate staff; demonstrates proper telephone etiquette.

• Relates to all patients in a pleasant and professional manner.

• Assesses / Screens patient for potential risk factors.

• Prepares patient for procedures providing instructions to obtain desired results, gain cooperation and minimize anxiety.

• Removes patient from exam room and preparing for next procedure.

• Follows appropriate departmental protocol for procedures unless specified otherwise by the Radiologist.

• Obtains and documents patient history and pertinent information.

• Ensures proper identification of patients and provides patient privacy.

• Distributes radiology film requests as necessary and obtains signature of authorized person to whom films/cds are released, as required by HIPAA.

• Review’s radiology orders for completeness/errors/discrepancies and reconciles discrepancies with physician’s office prior to completion.

• Demonstrates proficiency in the Athena Practice Management System.

• Is knowledgeable of location of emergency equipment and medications to assist in treatment of contrast reactions and other emergencies.

• Adheres to infection control standards specific to patient care.

• Plans delivery of care according to patient activity and staff competencies.

• Verifies exams in PACS system.

• Prints and copies studies from PACS system.

• Calls other facilities to request for prior studies.

• Reports any unusual circumstances or problems to Chief Tech for proper action.

• Exercises proper precautions to ensure safety of patients, general public, staff and self while performing duties.

General Job Functions:

• Corrects and Done orders when necessary.

• Cancels and reschedules patient appointments as needed.

• Ability to position patients for all modalities when requested.

• Schedules patient and completes necessary screening forms as required.

• Ability to select and prepare proper equipment and supplies when requested.

• Replenishes and changes supplies in assigned area as needed.

• Maintains a consistent level of productivity.

• Promotes and maintains a safe, clean, and orderly work environment.

• Consults and communicates with other departments in a professional manner.

• Demonstrates understanding of safety, health and morale needs of customers and co-workers.

• Demonstrates awareness of safety and procedures for self and others with all modalities.

• Other job duties as required.

Physical Job Requirements:

• Pushing and pulling, taking frequency and weight into consideration.

• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.

• Dexterity of hands and fingers.

• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Education, Certification, Computer and Training Requirements:

• High School Graduate/GED required.

• 0-1 years’ experience required. 2-4 years preferred.

• Ability to communicate in English, both orally and in writing required.

• Strong customer service and organizational skills required.

• Working knowledge and expertise in MS Word and MS Excel (or equivalent spreadsheet application) preferred. Experience in computerized materiel management systems preferred.

• Ability to use problem solving, critical thinking and priority setting skills required.

• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

• Experience with imaging, patient care, and filming equipment preferred.

• Experience with Power injectors and storage devices preferred.

• Experience with Teleradiology system/PACS System preferred.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.