About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

Role Description

• Install, configure, and test operating systems and application software for customer orders.
• Collaborate with IT and security departments to set up customer VPNs and infrastructure.
• Monitor and test application performance, addressing issues with relevant teams.
• Maintain and monitor customer-owned equipment in a secure environment.
• Develop and maintain custom scripts to automate processes and enhance system efficiency.
• Participate in designing information and operational support systems.
• Coordinate with customers, vendors, and IT personnel during projects.
• Stay updated on industry changes and maintain professional and technical skills.
• Support the management of large-scale deployment networks.
• Ensure effective communication and resolution of issues throughout project lifecycles.


Behaviors and Competencies

Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions.
Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
Time-Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.


Skill Level Requirements

• The ability to write, debug, and maintain code in various scripting and programming languages such as Microsoft Powershell and Python to automate tasks and develop software solutions - Intermediate
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate
• Expertise in installing, maintaining, and troubleshooting BIOS firmware and device drivers to ensure system functionality and performance. - Intermediate
• Understanding of deploying and managing mobile devices to ensure seamless operation and integration within an organization preferred - Intermediate
• Experience with installing, configuring, and maintaining Linux-based operating systems preferred - Intermediate


Other Requirements

• Completed Bachelor’s Degree, trade school, or relevant work experience required
• 3-5 years of experience in a similar role
• Ability to work flexible hours
• Ability to work weekends
• Ability to move or lift up to 50 lbs

The salary range for this position is $90,000 - $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status