Company:

Role Responsibilities

In this role you will act as a GOLDesp product Subject Matter Expert to advise and provide ongoing support to maintenance and MRO customers on system use, map customer business processes to application functions, support testing teams in application validation, and deliver customer training.

You will work predominantly with UK teams but will regularly engage with customers and colleagues across Europe and the United States. Your primary focus will be supporting implantations of the GOLDesp application for new customers, supporting test activities, and enabling customer adoption through on-site training.

This role involves being part of a rota for out-of-hours on-call support; you’ll share responsibility with the team for after-hours escalation and incident response.

This role requires regular travel across Europe.

Key Responsibilities

• Conduct customer workshops and on-site discovery activities across Europe.
• Analyse customer maintenance processes and map system functionality to business workflows.
• Elicit, clarify and document functional requirements for software changes and configurations.
• Translate requirements into functional specifications for the delivery team.
• Support development of test scripts and support test teams during application/system testing and validation.
• Deliver on-site customer training and produce training materials to support adoption.
• Support data-related activities including data collection, validation and migration as part of implementations.
• Participate in the full implementation lifecycle as part of the solution delivery team.
• Provide on-going SME support through sustainment and customer support for the European customer users.

Basic Qualifications (Required Skills/Experience):

• Previous experience in delivering customer training in a technical or operational context.
• The successful candidate must be open to regular European travel to support the customer (typically, 1 week per month).

Preferred Qualifications (Desired Skills/Experience): 

• Experience using enterprise maintenance management or logistics management applications (GOLDesp experience is highly desirable).
• Practical experience working in an MRO environment, preferably within aircraft line or depth maintenance organisations.
• Experience defining and analysing business and functional requirements.
• Familiarity with databases, data collection and migration activities.
• Experience with testing methodologies and creating/executing test scripts.
• General:
• Strong stakeholder engagement and workshop facilitation skills.
• Good written and verbal communication skills — able to produce clear functional specifications and training material.
• Comfortable travelling regularly across Europe and working in a hybrid model (Bristol base).

Employee Benefits

The Tapestry benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans

• Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next

• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way

• Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs

• 25 days plus UK public holidays

• Pension Plan with up to 5% employer contribution

• Company paid BUPA Medical Plan

• 4x annual salary life insurance

• Learning Together Programme to support your on-going personal and career development

• Access to Boeing’s Well Being Programs, tool and incentives

Relocation

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Work Authorization

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom.

Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

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