Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES 

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM Requirements

Education

• Graduated from an accredited school or college of mortuary science

Certification/License

• Current Funeral Director license within the practicing state
• Valid state driver’s license with driving record in good standing required to operate company owned vehicles
• May require the associate to obtain and maintain an insurance license in any state in which he/she conducts sales.

Experience

• Industry experience is preferred

Knowledge, Skills and Abilities

• High level of integrity, dedication, and desire to succeed
• Proficient with computers and technology with knowledge of MS Office Tools
• Desire to help others and earn a competitive income
• Ability to work well as part of a team and independently
• Creative, outgoing, and energetic
• Same as above

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing or sitting, up 6 hours per day
• May climb stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps

Work Hours

• Working beyond “standard” hours as the need arises

Medical Dental Vision

 Flexible Spending Accounts (health care and dependent care)

 *Health Savings Account with Company Contribution

 Sick Leave Short-Term

 Disability Long-Term

 Disability Life Insurance

 Voluntary Accidental Death or Dismemberment Insurance

Dependent Life Insurance

 SCI 401(k) Retirement Savings Plan with Company match

 *Employee Assistance Program

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