FLOWERBX was founded in London in 2016, offering consumers and businesses the highest quality, premium-grade flowers for everything from luxury events and gala dinners to bespoke gifting, private residences and collaborations. With flower studios in West London, Manhattan, Los Angeles and Dubai, FLOWERBX has spent a decade bringing extraordinary beauty, service and style to brands and world-leading names. With clients including Gucci, Chanel and Tiffany & Co, FLOWERBX is established as the industry leader in fashion-led floral curation.

We are looking for freelance florists to join our flower boutique, based in a beautiful centrally located Grade-Listed London hotel. We're after florists able to commit to 2+ days per week for the next 3+ months, working on a rota that includes some evenings and weekends.

Requirements

• Minimum 2 year's floristry experience, plus 2+ years in a customer-facing role within floristry, events, luxury hospitality, B2C luxury retail, or a similar environment
• Confidence and skills to work independently, as you may be unsupervised in the shop at times
• Availability to work during peak periods and available for weekend work

Main Responsibilities:

• Preparing flowers and creating hand-tied bouquets and arrangements
• Greeting and assisting hotel guests and walk-in customers, ensuring the highest level of customer service
• Assisting with the preparation and maintenance of hotel and event installations
• Taking customer payments using the POS system
• Ensuring the shop area is clean and tidy at all times
• Carrying out administrative checks on quality and stock, as required
• Representing the FLOWERBX brand at every customer touchpoint, upholding our standards of quality, creativity and service
• Acting as a point of contact for customer enquiries across email, phone and digital channels, resolving queries efficiently and warmly
• Assisting with other ad hoc duties as required

Skills:

• Well presented, with excellent written and spoken English and communication skills
• Confident liaising with internal teams and external suppliers to resolve queries and fulfil requests
• Comfortable working both independently and as part of a team, building strong relationships with colleagues and customers
• Confident using Google Sheets, Excel and Outlook
• Highly organised, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
• Able to stand for long periods and undertake some manual lifting

As part of our selection process, candidates will be asked to attend a 2-hour workshop to demonstrate their floristry skills, such as hand-tied bouquets and vase arrangements.

Personal Attributes:

• Warm, professional and approachable, with a genuine passion for delivering exceptional customer experiences.
• Calm, flexible and adaptable in a dynamic, fast-paced environment
• Comfortable working both independently and as part of a team
• Highly detail-focused and reliable 
• An interest in floristry, luxury, hospitality, events or design-led brands is a plus

Benefits

• £20 per hour
• 30-minute paid lunch break
• Use of staff canteen