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Job Description:

Location: Cedar Rapids, IA – 58th Avenue

Schedule: Monday – Friday, approximately 8:00 AM – 5:00 PM; flexibility required to support second shift as needed

Salary: $65,000

Employment Type: Full-Time, Exempt

Ryder is looking for a hands-on Operations Supervisor to lead shift-level operations at our Cedar Rapids, IA location. You'll support the Operations Manager in running a safe, productive, and customer-focused shop, supervising Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. This is a role for someone who knows trucks, knows people, and knows how to keep both running smoothly. It's also a strong development path toward an Operations Manager role for the right candidate.

Workflow Management

• Plan, schedule, and assign work to technicians, and track productivity across the shift

• Lead shift and shop meetings, and review and approve Repair Orders (ROs)
• Ensure all warranty policies and procedures are properly executed
• Triage unscheduled customer drive-ins and communicate work assignments to technicians
• Conduct yard checks to keep work properly scheduled and prioritized

Team Leadership

• Manage, train, and develop all personnel assigned to your shift
• Own performance management for your team

Customer Management

• Build strong customer relationships, resolve issues, and drive satisfaction and retention while ensuring vehicle uptime
• Keep customers informed on PM scheduling, breakdowns, and vehicle status
• Conduct customer visits as required by the Customer Care Plan

Asset Management

• Maintain the appearance and standards of the shop, including 6S standards across all areas of responsibility
• Evaluate and recommend shop tooling and equipment needs
• Support vehicle specification management and the vehicle in-service/out-service process
• Own parts inventory management, policies, and procedures

Quality & Safety Management

• Perform quality inspections of PM work and repairs, and conduct in-process reviews of non-PM work
• Lead breakdown root cause analysis and implement corrective actions locally, escalating to the Technical Assistance Center when needed
• Partner with the Service Manager to ensure technicians are properly trained and qualified
• Maintain visibility over shop floor activity to ensure accurate root cause diagnosis and strong parts yield
• Support Quality Assurance audits, corrective action plans, and continuous improvement programs
• Maintain documentation required to meet local, state, federal, and customer requirements
• Ensure the team stays compliant with safety and EPA regulations

Financial Management

• Help the shop meet Net Maintenance Cost per Unit targets without sacrificing quality, safety, or customer satisfaction
• Support cost control against the maintenance operations budget and location P&L
• Help drive Maintenance Initiatives to hit or exceed financial targets
• Handle payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
• Manage the customer bill-back process, including identifying, reviewing, and approving opportunities
• Keep the Shop Management Online system accurate and up to date

Skills & Abilities

• Strong vehicle diagnostics and repair knowledge required
• Ability to professionally represent Ryder and confidently interact with customer management
• Intermediate Microsoft Office skills preferred

Qualifications

• Prior mechanical or technician experience in a shop environment required
• H.S. diploma/GED required
• Associate's or Bachelor's degree preferred, or 1–3+ years of experience in a maintenance operations environment; demonstrated success in a Ryder role may substitute for this requirement
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• DOT Regulated: No

Qualifications

• H.S. diploma/GED required

• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

• Maintenance and Technical experience in a shop environment required

• Supervisory experience preferred

• Experience with a Shop Management System preferred

• Microsoft Office intermediate preferred

DOT Regulated
No

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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