Financial Counseling Supervisor

Hybrid | Supporting Multiple Hospital Locations (3 Days Onsite / 2 Days Remote)

Lead with Purpose. Help Patients Access the Care They Need.

At R1, we are transforming the healthcare experience through technology, innovation, and compassionate patient advocacy. As a Financial Counseling Supervisor, you'll lead a team dedicated to helping uninsured and underinsured patients navigate financial assistance programs, secure healthcare coverage, and access the resources they need to receive care.

This is more than a leadership position. It is an opportunity to directly impact patient outcomes while coaching a high-performing team, driving operational excellence, and building strong partnerships across multiple healthcare facilities.

If you're a healthcare leader who enjoys developing people, improving processes, and making a meaningful difference in patients' lives, we'd love to meet you.

Based on the needs of the business, this role follows a hybrid work structure, spending approximately three days per week onsite supporting multiple hospital locations and two days per week working remotely.

What You'll Do

Lead and Develop a High-Performing Team

• Coach, mentor, and develop a team of Financial Counselors across multiple hospital locations.
• Conduct regular one-on-one meetings, performance coaching, and developmental discussions.
• Support hiring, onboarding, training, and ongoing professional development initiatives.
• Foster a culture of accountability, collaboration, patient advocacy, and continuous improvement.
• Lead daily huddles and team meetings focused on priorities, productivity, quality, and employee growth.
• Recognize performance, celebrate successes, and create opportunities for career development.

Drive Exceptional Patient Advocacy

• Oversee financial counseling activities for uninsured and underinsured patients.
• Support patients and families with Medicaid, charity care, and other financial assistance programs.
• Ensure team members accurately screen patients and identify available funding resources.
• Serve as an escalation resource for complex patient situations and high-risk accounts.
• Partner with hospital staff and community organizations to improve patient access to financial resources.
• Help create a positive, compassionate experience for patients during challenging financial situations.

Manage Operations and Performance

• Monitor team productivity, quality, and performance metrics.
• Analyze operational data and identify opportunities for improvement.
• Prepare and present daily, weekly, and monthly performance reporting.
• Manage staffing schedules, attendance, timecards, coverage planning, and workload distribution.
• Conduct root-cause analysis of performance gaps and implement corrective action plans.
• Ensure work is completed accurately, timely, and in accordance with established standards.

Partner Across the Healthcare Continuum

• Serve as a key liaison between Financial Counseling, Case Management, Clinical Teams, Medicaid Vendors, and community agencies.
• Build strong relationships with client leadership and internal partners.
• Support escalated patient concerns and complex account situations.
• Collaborate with leadership to implement best practices and operational improvements across sites.
• Participate in site visits and leadership rounding to support team engagement and service excellence.

Champion Quality and Compliance

• Ensure adherence to organizational policies, client requirements, and regulatory standards.
• Monitor documentation quality and account activity for accuracy and compliance.
• Recommend enhancements to workflows, training materials, job aids, and operational procedures.
• Drive continuous process improvement initiatives that improve both patient and business outcomes.

What You'll Bring

Required Qualifications

• High School Diploma or equivalent.
• Minimum 3 years of experience in healthcare operations, patient financial services, revenue cycle, patient access, financial counseling, Medicaid enrollment, or a related healthcare setting.
• Minimum 1 year of leadership, supervisory, or team lead experience.
• Experience coaching, mentoring, and developing employees.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and healthcare technology platforms.
• Ability to travel locally between assigned hospital facilities.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience with Medicaid eligibility, Medicaid applications, and financial assistance programs.
• Experience leading teams in Financial Counseling, Patient Access, Revenue Cycle, or Patient Financial Services.
• Strong analytical skills with experience utilizing performance metrics to drive results.
• Proven success leading process improvement initiatives.

Why You'll Love This Opportunity

✅ Hybrid flexibility with onsite and remote work

✅ Opportunity to lead across multiple healthcare facilities

✅ Make a direct impact on patient access to care

✅ Lead, coach, and develop a high-performing team

✅ Influence operational strategy and process improvement initiatives

✅ Join a company driving innovation in healthcare through technology, analytics, and automation

About R1

R1 is a leading provider of technology-enabled revenue cycle management solutions for hospitals, health systems, and physician groups across the United States. Our mission is simple: be the one trusted partner to manage revenue so providers and patients can focus on what matters most.

At R1, you'll join a team that values:

• Patient Advocacy
• Accountability
• Collaboration
• Continuous Improvement
• Innovation
• Integrity

If you're passionate about leadership, healthcare operations, and helping patients navigate the financial side of healthcare, we encourage you to apply.

R1 is an equal opportunity employer committed to creating an inclusive workplace where all employees can thrive.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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