Master Works is seeking a Technical Support & Finance Team Enablement professional with 5 years of experience to provide continuous technical assistance to the Finance team to minimize downtime and enhance operational efficiency. The role will support ERP troubleshooting, financial reporting, budgeting and planning, change management, and finance function automation.

Key Responsibilities

• Provide continuous technical assistance to the Finance team to minimize downtime and enhance operational efficiency.
• Act as the primary point of contact for immediate ERP troubleshooting and user assistance.
• Support complex Excel functions and productivity tools.
• Resolve Windows OS-related technical issues.
• Manage the lifecycle of Change Requests (CRs), from initial drafting and submission to follow-up and final implementation support.
• If required, get an admin user on ERP system and database to support internally for Finance requirements.
• Support identifying and releasing budget reports.
• Support data gathering and releasing budget reports.
• Support automation solutions for any manual Finance processes.

Requirements

• 5 years of experience in technical support and Finance team enablement.

• Technical support experience within Finance functions.
• Experience providing ERP troubleshooting and user assistance.
• Knowledge of ERP systems and databases.
• Ability to support Finance requirements through ERP and database administration.
• Strong knowledge of Excel and complex Excel functions.
• Experience resolving Windows OS-related technical issues.
• Experience managing Change Requests (CRs) from drafting and submission through implementation support.
• Experience supporting financial reporting, budgeting, and planning activities.
• Ability to support automation solutions for manual Finance processes.

Job Location: Client Site