Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The Facilities Manager is responsible for an assigned region to provide leadership that manages budget, quality, expectations and results.  The Facilities Manager evaluates, assigns and directs all facilities vendors, repairs, capital and facilities related support strategies for all Shacks within the assigned region. The primary goal of the Facilities Manager, which is consistent with our entire Facilities Team, is to keep Shacks open an do so in the most economically efficient way possible.  Our Team goal is “No Shack Down”.  The Facilities Manager must vary their schedule according to the needs of the business  Expect long working hours and a dynamic schedule including after hours, weekend and holiday support.  Must be reachable 24/7 for emergencies. 

Candidates must live on the West Coast. Preferred states: AZ, CO, NV.

Job Responsibilities and Duties

• Manage and direct Repairs & Maintenance (“R&M”) to ensure quality and budget expectations are met
• Manage CAPEX needs in their assigned region and evaluate future CAPEX needs – always plan ahead
• Ensure that every Shack has appropriate vendors assigned in our CMMS platform
• Ensure that effective Preventive Maintenance programs are in place for all Shacks
• Emphasize strategies that reduce our exposure to critical equipment (HVAC, hoods and drains)
• Coach and train our Shacks to improve Best Practices that support longer equipment life and reduced R&M
• Leverage CMMS data to support understanding trends and predicting the future
• Leverage CMMS platform and feedback channels to evaluate all vendors and make vendor adjustments
• Ensure that all Work Orders are properly and timely managed in our CMMS platform
• Coach and train Operations on the proper use of our CMMS platform
• Support all Shacks with effective and routine communications, meetings, touch bases, site visits, etc.
• Support NSO Turnovers by partnering with the CO Team
• Support and manage Emergency Response strategies and tactics
• Support the entire Facilities Team and our Shacks when other Team Members are on PTO or OOO

 Knowledge, Skills, Abilities

• 3-5 years of related experience in facility management, preferably in full service or quick service industry.
• Excellent skillset in CMMS platforms
• Excellent communication skills and comfortable using multiple channels
• Builds trust and equity with others with results that are routine
• Manages their assigned area like a business looking for ways to optimize cost efficiency and improve quality
• Plays from in front and is always planning ahead
• Positive outlook even in stressful situations – can do attitude and is comfortable leading during challenges
• Proficiency in Word / Excel / Adobe 
• Able to multitask and meet and exceed deadlines
• Able to effectively communicate and work cross-functionally with all departments 
• Hands on approach and familiar with restaurant kitchen equipment, HVAC, Plumbing and Electrical

Requirements - Education, Experience, Physical, and Competencies

Education Requirements

Associate Degree

Bachelor's Degree - Preferred

Education or Certificate Details

Engineering, Project Management, or Related Field
 

Work Experience

3-5 years

Supervisory Experience

1-3 years

Related Experience

• Related knowledge of Repair Tech (Mechanical and Kitchen Equipment). 
• Restaurant industry background or related experience 

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.